MALIA ST. JOHN
Moriches
Summary
Dynamic leader with a proven track record at PHountain, enhancing operational efficiency and spearheading growth initiatives. Expert in staff management and strategic planning, with a knack for fostering team leadership and driving customer acquisition. Demonstrates adaptability and excellent communication, achieving significant brand awareness and revenue growth.
Meticulous and systematic front desk professional with top strengths in staff training, complex problem-solving and conflict management. Intelligent and diligent with a solid work ethic and good grasp of customer relations, security procedures and standards.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Sachem Dental Group
Ronkonkoma
06.2025 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using dental practice management software.
- Coordinated communication between patients and dental staff effectively.
Wellness Spa Manager
PHountain
Lindenhurst
06.2024 - 05.2025
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards.
Administrative Executive
Premier Care Dental Management
08.2020 - 05.2024
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Collected data, input records, and protected electronic files.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.
Department Supervisor
Anthropologie
10.2017 - 01.2020
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common objectives.
- Promoted business' development by building and maintaining relationships with new clients.
Personal Assistant
Magi Designs, LLC.
04.2015 - 12.2019
- Provided multifaceted services to the Interior Designer by running errands, managing mail, scheduling appointments, and arranging deliveries and/or textile and furniture pick-ups.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Liaised with key accounts to deliver targeted administrative household support.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Education
Psy B.A. - Psychology
Stony Brook University
Stony Brook, NYAssociates - Liberal Arts
Suffolk County Community College
Selden, NYSkills
- Staff management
- Employee coaching
- Excellent Customer Service
- Upselling services
- Administration
- Health and safety regulations
- Client acquisition
- Management
- Publishing schedules
- Hiring and onboarding
- Employee supervision
- Patient management
References
- Mariama Agi, Magi Designs - Interior Designer and Business Owner (631)620-1192
- Ravil Agi, Magi Designs - Business Co-Owner, (631)560-6410
- Veronica Siem, Anthropologie Department Supervisor (631)310-9911
- Evelyn Rosario, Premier Care Dental Management, Billing Coordinator (631)645-0069
- Arianna Espinal, pHountain (934) 500-9811
Skills
- Team leadership
- Operational efficiency
- Quality control
- Staff supervision
- Staff motivation
- Adaptability
- Team leadership
- Operational efficiency
- Quality control
- Staff supervision
- Staff motivation
- Adaptability
Timeline
Front Desk Coordinator
Sachem Dental Group
06.2025 - Current
Wellness Spa Manager
PHountain
06.2024 - 05.2025
Administrative Executive
Premier Care Dental Management
08.2020 - 05.2024
Department Supervisor
Anthropologie
10.2017 - 01.2020
Personal Assistant
Magi Designs, LLC.
04.2015 - 12.2019
Psy B.A. - Psychology
Stony Brook University
Associates - Liberal Arts
Suffolk County Community College