Malijah Rubin
Virginia Beach,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, performance tracking, and analyzing data. Has delivered measurable results while leading teams of 80+ associates in a dynamic, fast-paced environment. Dedicated to establishing a customer-obsessed culture to ensure 100% customer satisfaction from multi-unit locations.
Overview
6
6
years of professional experience
Work History
Store Manager
Rite Aid
08.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Area Manager II
Amazon
06.2021 - 03.2023
- Create, implement, and manage logistics planning and warehousing programs, processes, projects, and services.
- Responsible for a staff of over 80 associates; 1.6 million square foot warehouse and $1.2 million budget.
- Oversaw product, customer returns, and vendor returns; provided quality sales order and purchase order management.
- Implemented measurable and sustainable supply chain performance metrics delivering material cost reductions, working capital improvements, and optimal supplier performance.
- Improved process efficiency by implementing new start of shift and end of shift processes to decrease gaps in operations.
Personal Assistant to the Owner
Zepcha LLC
06.2019 - 06.2021
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to over 50 emails and other correspondence daily to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Scheduled social media content and client engagement by utilizing Hootsuite.
Property Manager
Blue Moon Guesthouse
07.2020 - 03.2021
- Supervised front desk, bellman, concierge and engineering departments ensuring quick completion of work and follow up for satisfaction.
- Promptly responded to general inquiries from guests, staff, and upper management while guaranteeing positive customer experiences and resolved all customer complaints in a timely manner.
- Spearheaded changes in organizational procedures (self check-in process) to optimize property workflow, quality of service, and site productivity during the Covid 19 Pandemic, which increased customer satisfaction by 39%.
- Analyzed financial reports, corporate compliance reports, and tracking of customer feedback surveys.
Lead Barista
CC's Coffee House
01.2018 - 03.2020
- Welcomed and served 125+ customers every shift, assisting with coffee, tea, and pastry orders.
- Earned 32 positive comments from customers reviewing the shop on Yelp, Tripadvisor, and Google Reviews.
- Learned 40+ coffee drink combinations along with the breakfast menu.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Promoted loyalty card to guests, increasing base by 9%.
Education
MBA - Hospitality Administration And Management
University of Louisiana At Lafayette
Lafayette, LA12.2021
Bachelor of Science - Business Administration
University of Louisiana At Lafayette
Lafayette, LA05.2020
Skills
- Sales Expertise
- Territory Management
- Goals and Performance
- Staff Management
- Production Data Analysis
- Process Improvement
- Judgment and Decision-Making
- Time Management
- Complex Problem-Solving
- Business Analytics
Timeline
Store Manager
Rite Aid
08.2023 - Current
Area Manager II
Amazon
06.2021 - 03.2023
Property Manager
Blue Moon Guesthouse
07.2020 - 03.2021
Personal Assistant to the Owner
Zepcha LLC
06.2019 - 06.2021
Lead Barista
CC's Coffee House
01.2018 - 03.2020
MBA - Hospitality Administration And Management
University of Louisiana At Lafayette
Bachelor of Science - Business Administration
University of Louisiana At Lafayette
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