Detail-oriented professional with a solid background in finance and food & beverage operations. Expertise in analyzing guest feedback and implementing strategies to improve service efficiency and team collaboration.
Work History
F&B Supervisor
3 Months
DellsShire Resort | 05.2026 - Current
Oversaw daily F&B operations, ensuring exceptional service delivery and guest satisfaction.
Trained and mentored staff on food safety protocols and customer service excellence.
Developed and implemented efficient workflows to enhance team performance and productivity.
Coordinated inventory management, minimizing waste through effective stock control measures.
Analyzed guest feedback to refine service offerings and improve dining experiences.
Led team meetings to communicate operational goals and foster a collaborative environment.
Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
Developed positive relationships with guests, addressing concerns promptly and professionally to enhance overall experience.
Bartender
3 Months
Daylenes Supper Club | 05.2026 - Current
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Credit Analyst
2 Years 7 Months
Bank of Wisconsin Dells | 10.2022 - 05.2025
Analyzed credit data and financial statements to assess risk and determine creditworthiness.
Evaluated loan applications, ensuring compliance with bank policies and regulatory requirements.
Collaborated with underwriting teams to streamline approval processes and improve turnaround times.
Assessed credit risk and analyzed financial statements.
Analyzed credit scores to determine borrowers' creditworthiness.
Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Prepared detailed reports on credit trends and borrower performance for senior management review.
Senior Commercial Loan Officer
4 Years 7 Months
Parabank | 01.2013 - 08.2017
Developed tailored loan solutions to meet diverse client needs and enhance customer satisfaction.
Managed comprehensive loan processing from application to disbursement, ensuring compliance with regulations.
Facilitated smooth transactions by collaborating with internal departments such as underwriting, legal, and closing teams.
Conducted comprehensive market research, identifying untapped opportunities for expanding the bank''s commercial lending portfolio.
Increased client satisfaction by promptly addressing inquiries and providing personalized financial solutions.
Assisted clients in navigating complex financial statements to help them better understand their overall financial position.
Generated a high volume of quality referrals through strategic networking within the business community.
Evaluated loan requests and documents to verify accuracy and completeness.
Loan Officer
3 Years
FINCA | 12.2012 - 12.2015
Evaluated client financial profiles to determine loan eligibility and risk assessment.
Advised clients on suitable loan products based on individual financial needs.
Collaborated with underwriting teams to expedite loan approval processes.
Mentored junior loan officers on best practices in customer relationship management.
Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Developed strong relationships with customers through high levels of customer service.
Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.