Malik Cadenhead
Austin,TX
Summary
Hospitality Operations Leader & Premium Event Specialist with 4+ years of management experience and a background in elite-tier service for the PGA Tour and Formula 1. Most recently served as Assistant Director of Nightlife and Lead Bartender at The Roof (DoubleTree by Hilton), where I directed front-of-house operations, team training, and high-volume revenue management for a premier rooftop venue. Expert at transitioning from long-term operational oversight to the rapid execution of luxury hospitality in exclusive tournament pavilions and celebrity events. Proven ability to lead diverse teams, manage complex logistics, and deliver a sophisticated guest experience in both stationary and mobile high-stakes environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations & Nightlife
The Roof Doubletree Hilton
01.2022 - 01.2026
- Operational Leadership: Directed nightly front-of-house operations for a premier rooftop venue, ensuring seamless service execution and adherence to Hilton’s global brand standards.
- Personnel Management: Recruited, onboarded, and mentored a team of bartenders and support staff, fostering a high-performance culture focused on upscale service etiquette and efficiency.
- Revenue & Inventory Oversight: Managed beverage programs and inventory procurement, successfully maintaining low variance through rigorous auditing and waste-reduction strategies.
- Strategic Scheduling: Developed staff rosters to align with seasonal demand, special events, and occupancy fluctuations, optimizing labor costs without sacrificing service quality.
- VIP & Guest Relations: Acted as a primary point of contact for high-profile guests and private event organizers, resolving complex service issues and maintaining high guest experience.
- Financial Accountability: Conducted nightly financial reconciliations, cash handling, and reporting, ensuring 100% accuracy in high-volume POS transactions.
- Compliance & Safety: Enforced strict adherence to state liquor laws, health codes, and safety protocols, maintaining a safe environment for both staff and patrons.
- Cross-Department Collaboration: Partnered with hotel management and catering teams to coordinate logistics for private buyouts and large-scale corporate functions.
- Served as the primary point of contact for guests relations going out my way to ensure a high satisfactory experience rate by offering complimentary food and beverage packages when deemed necessary.
Premium Event Bartender
Proof Of The Pudding/Spectrum Catering
06.2025 - Current
- Nationwide Event Execution: Coordinate and execute luxury hospitality operations across a rotating circuit of high-profile national venues, including TPC Sawgrass (Florida), Newport Beach (California), Valero Texas Open (San Antonio) among many more, and upcoming Formula 1 events in Texas.
- Diverse Clientele Engagement: Deliver bespoke service to a global audience, ranging from corporate executives and tournament sponsors to celebrity guests and international sports fans.
- Adaptive Operational Logistics: Successfully manage 'pop-up' luxury bar operations in varying geographic regions, quickly mastering local liquor compliance, regional menu variations, and site-specific venue layouts.
- High-Volume VIP Service: Maintain elite service standards in exclusive environments—such as the Cognizant 17th Hole Pavilion and the Mclaren suites at turn 12 —frequently serving hundreds of high-net-worth individuals daily.
- Cross-Functional Team Collaboration: Partner with diverse, multi-state teams to ensure seamless service delivery across massive tournament footprints, often spanning multiple hospitality tiers and sponsor-specific tents.
- Brand Ambassadorship: Act as the face of premium beverage programs for world-class sporting organizations (PGA Tour, F1), ensuring brand consistency and sophisticated guest interactions on a national stage.
- Coordinate effective set up and breakdown procedures across different venues and locations
Premium Event Bartender
The Sea Pines Resort
04.2024 - Current
- Multi-Year Tournament Execution: Selected consecutively for tournament cycles to provide elite-tier beverage service for the RBC Heritage, a Signature Event on the PGA Tour.
- Five-Star Resort Standards: Consistently uphold the rigorous hospitality and service protocols of a world-class destination, delivering a 'Member-Guest' level of engagement to spectators and sponsors.
- Clubhouse & VIP Pavilion Operations: Entrusted with high-visibility service in the Harbour Town Clubhouse and exclusive corporate hospitality tents, managing high-volume demand while maintaining luxury presentation.
- Signature Cocktail & Spirits Service: Expertly execute specialized tournament beverage menus, including craft cocktails and premium wine service tailored to an upscale, international demographic.
- Operational Continuity: Facilitate seamless transitions between tournament rounds by managing inventory levels, bar-back coordination, and rapid station resets in a high-pressure environment.
Education
High School -
Blue Springs South High School
Blue Springs, MO05.2018
Skills
- Microsoft Office Suite
- POS System Knowledge
- Social Media Engagement
- Financial Reconciliation
- HotSchedules/ Paycom software
- Strong Communication
- Time Management
- Adaptability
- Team Collaboration
- Sales and upselling techniques
- Time management mastery
- Wine & Spirits knowledge
Accomplishments
- Achieved a 9% growth in rum sales through effectively curating customer favorite cocktails.
- Curated seasonal cocktail programs that increased guest retention and return rates by 15% through innovative flavor, profiles and consistent execution.
- Conceptualized and launched the "Sunset on Broadway" signature cocktail, which became a top selling menu item and was locally featured in inside Columbia's magazine.
Certification
Tabc and food handler certified.
Timeline
Premium Event Bartender
Proof Of The Pudding/Spectrum Catering
06.2025 - Current
Premium Event Bartender
The Sea Pines Resort
04.2024 - Current
Assistant Director of Operations & Nightlife
The Roof Doubletree Hilton
01.2022 - 01.2026
High School -
Blue Springs South High School