Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Malik Echols

Overland Park

Summary

Dynamic Computer Analyst with proven expertise at GovCIO in delivering exceptional technical support and system maintenance. Skilled in data analysis and network troubleshooting, I excel in resolving complex issues and enhancing user satisfaction. Recognized for fostering collaborative relationships and implementing effective solutions to streamline operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Computer Analyst 2

GovCIO
Lee's Summit
08.2022 - Current
  • Delivered on-call support by diagnosing, investigating, and addressing technical issues reported through ServiceNow ticketing system.
  • Tracked inventory of physical hardware assets located throughout the organization's facilities.
  • Provide remote support services for telework and home users.
  • Stored and processed information using SQL.
  • Local on-site cabling.
  • Assist users with mobile communication devices.
  • Provide tier 2 support, including, but not limited to, hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend system modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations, and adding, removing, and replacing equipment components.
  • Install operating system patches, upgrades, etc. via SCCM Software Center.

Immigration Specialist

Brillient
Lee's Summit
01.2017 - 08.2022
  • Analyzing problems, gathering pertinent data, and recognizing solutions.
  • Collect, organize, and summarize data into a usable format for reporting purposes. Execute predefined data queries, validate results, and provide a draft report review.
  • Develop and maintain collaborative working relationships. Serve as a member on team projects. Apply what is learned from written materials or verbal instructions to projects or tasks.
  • Process immigration applications and petitions using available electronic systems to verify numerous established data points.
  • Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
  • Recognized file issues prior to escalation, and applied corrections for effective resolution.

Education

Some College (No Degree) - Computer Science

Johnson County Community College
Overland Park, KS

Skills

  • Technical support
  • Network troubleshooting
  • System maintenance
  • Data analysis
  • Remote support services
  • Customer relationship management

Certification

  • Comptia A+

Accomplishments

  • Certification of Quality & Production
  • Going the Extra Mile Award
  • Project Service Award

Timeline

Computer Analyst 2

GovCIO
08.2022 - Current

Immigration Specialist

Brillient
01.2017 - 08.2022

Some College (No Degree) - Computer Science

Johnson County Community College

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