Malik Grace
Louisa,VA
Summary
Proven Shift Manager with a track record of enhancing team performance at Applebees by implementing effective training and mentorship. Exhibits strong multitasking abilities and outstanding customer service skills, ensuring high-quality experiences during peak hours. Demonstrates a reliable and team-oriented approach, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Bartender/server
Spring Creek Country Club
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Shift Manager
Applebees
08.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Bartender
Keswick Hall
09.2021 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Murray High School
Charlottesville, VA05.2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
Timeline
Bartender/server
Spring Creek Country Club
08.2024 - Current
Shift Manager
Applebees
08.2024 - Current
Bartender
Keswick Hall
09.2021 - 07.2024
Murray High School
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