Summary
Overview
Work History
Education
Skills
Timeline
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Malik Homer

Fayetteville,GA

Summary

Committed to maintain professional relationships with clients to increase profitability and drive business results. Trained in project and time management with extensive customer service and proven multitasking abilities. Highly professional and courteous in all interactions. Balances company requirements against customer needs.

Overview

5
5
years of professional experience

Work History

Field Sales Representative

AT&T
Atlanta , Georgia
03.2022 - Current
  • Travel throughout assigned territory to leverage leads and visit existing customers.
  • Prioritized tasks and projects to meet tight deadlines.
  • Set and achieved company defined sales goals.
  • Inform customers of promotions to increase sales productivity and volume.
  • Worked independently with minimal supervision.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Member Service Representative

Delta Community Credit Union
Atlanta , Georgia
02.2020 - 03.2022
  • Handled 100+ calls daily with a positive attitude and focused on customer satisfaction.
  • Assisted members with account inquirers system issues and technical processes.
  • Learned and maintained in-depth understanding of products and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Cross-trained and worked as an after hours supervisor.

Customer Advocate (Team Lead)

LogistiCare
Atlanta, Georgia
01.2019 - 02.2020
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Perform gate keeping functions related to trip authorizations
  • Provide superior customer service to high volume inbound calls daily
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Media Specialist

H.U.G.G.S, HUMILITY UNDERSTANDING GOD'S GRACE & SPIRITUAL STRENGTH
Nashville, TN
02.2017 - 05.2018
  • Responsible for the physical appearance, data source and functionality of the website
  • Communicated with management to ensure data was relevant, accurate and current
  • Conducted weekly intake meetings with appointed staff members to prioritize updates.

Education

Bachelor of Arts - Mass Communications

Tennessee State University
Nashville, TN
12.2018

Skills

  • Superb leadership, interpersonal, planning and communication abilities
  • Banking Finance Knowledge
  • Account Management
  • Compliant Handling
  • Sales
  • Data Entry & Database Administration

Timeline

Field Sales Representative

AT&T
03.2022 - Current

Member Service Representative

Delta Community Credit Union
02.2020 - 03.2022

Customer Advocate (Team Lead)

LogistiCare
01.2019 - 02.2020

Media Specialist

H.U.G.G.S, HUMILITY UNDERSTANDING GOD'S GRACE & SPIRITUAL STRENGTH
02.2017 - 05.2018

Bachelor of Arts - Mass Communications

Tennessee State University

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Malik Homer