Malik Inniss
Queens,NY
Summary
Results-oriented Retail Professional with expertise in designing and implementing impactful sales training programs. Strengths include team leadership, communication, and strategic planning. Enhanced sales team performance through innovative training methods and targeted solutions, driving overall business success.
Overview
5
5
years of professional experience
Work History
Sales Trainer/Territory Manager
Acosta/Trend Micro
02.2026 - Current
- Facilitated product knowledge workshops, boosting team engagement and sales readiness.
- Conducted role-playing exercises to improve sales techniques and customer interactions.
- Coordinated with marketing teams on local advertising initiatives to align messaging with sales goals.
- Provided training and support to team members on product knowledge and sales techniques, enhancing customer service interactions.
Assistant Store Manager
Lacoste
01.2024 - 12.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and product knowledge.
- Managed inventory control and stock replenishment to maintain optimal product availability.
- Delivered exceptional customer service, fostering a positive shopping experience and encouraging repeat business.
- Handled daily cash procedures and reconciled discrepancies to ensure financial accuracy.
Assistant Store Manager
Foot Locker
07.2022 - 11.2023
- Oversaw daily cash handling procedures and reconciled discrepancies to maintain financial accuracy.
- Supported leadership during peak business hours by motivating staff to achieve sales targets.
- Collaborated with team to execute visual merchandising strategies, enhancing customer experience and engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Department Supervisor
Best Buy
11.2021 - 05.2022
- Supervised daily operations to maintain high standards of customer service and drive sales performance.
- Trained and mentored staff on product knowledge and company policies to enhance team effectiveness.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Conducted regular staff meetings to align team on goals and share important updates.
Education
Associate of Arts - Broadcast Journalism
Queensborough Community College
Oakland Gardens, NYHigh School Diploma -
Hillcrest High School
Jamaica, NY06-2009
Skills
- Sales team training
- Customer service
- Problem-solving
- Retail operations
- Team building and leadership
- POS systems operations
- Strategic merchandising
Timeline
Sales Trainer/Territory Manager
Acosta/Trend Micro
02.2026 - Current
Assistant Store Manager
Lacoste
01.2024 - 12.2025
Assistant Store Manager
Foot Locker
07.2022 - 11.2023
Department Supervisor
Best Buy
11.2021 - 05.2022
Associate of Arts - Broadcast Journalism
Queensborough Community College
High School Diploma -
Hillcrest High School