Hi, I’m
MALIK JEAN-LOUIS
Summary
I am a strong leader with versatile abilities. I have great time management as well as being precise and efficient with details. I excel with verbal communication. I acquire great charisma which assist with being very motivational and very helpful in group oriented or leadership position. I am a person of faith, a student, and an athlete. I aspire to be the best person I can be, and to achieve my life dreams. I settle for nothing less than achieving my goals, and making an impact on the world. My strong will and determination allow me to attack any challenges or situations thrown my way.
Overview
5
years of professional experience
Work History
Raided Revenge
Small Business Owner
04.2021 - Current
Job overview
- Director and coordinator of all business or activities of businesses involved with buying or selling products or financial services
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
ARIA Resort & Casino Las Vegas
VIP Services Representative
02.2023 - 11.2024
Job overview
- Provided exceptional service by quickly responding to requests from VIP clients, ensuring their satisfaction throughout their stay.
- Conducted regular follow-up calls with past clients in order to maintain connections and encourage future reservations or referrals.
- Built strong relationships with high-profile clients, fostering loyalty and repeat business.
- Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.
ARIA Resort & Casino Las Vegas
Front Desk Agent
09.2023 - 02.2024
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
FEMA
Customer Service Rep
04.2021 - 05.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
For Our Future Funds
Canvasser
11.2020 - 01.2021
Job overview
- Answer questions about product features and benefits
- Door to Door
Premium inc.
Sales Rep
08.2019 - 10.2019
Job overview
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, or credit terms
- Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations
- Prepare sales contracts for orders obtained, and submit orders for processing
Premium inc.
Chromebook Specialist
06.2019 - 08.2019
Job overview
- Explain products or services and prices and demonstrate use of products
- Answer questions about product features and benefits
- Set up and display sample merchandise at parties or stands
Education
GRAND CANYON UNIVERSITYphoenix, AZ
from Marketing
Skills
- Problem solving
- Strong Work Ethic
- Handling Pressure
- Critical Thinking
- Leadership
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
Timeline
Front Desk Agent
ARIA Resort & Casino Las Vegas
09.2023 - 02.2024
VIP Services Representative
ARIA Resort & Casino Las Vegas
02.2023 - 11.2024
Small Business Owner
Raided Revenge
04.2021 - Current
Customer Service Rep
FEMA
04.2021 - 05.2022
Canvasser
For Our Future Funds
11.2020 - 01.2021
Sales Rep
Premium inc.
08.2019 - 10.2019
Chromebook Specialist
Premium inc.
06.2019 - 08.2019
GRAND CANYON UNIVERSITY
from Marketing
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