Malik Sharpe
Beaumont,TX
Summary
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Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
tsys global
11.2022 - 12.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
Customer Service Rep
American warehouse
05.2019 - 11.2022
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Surpassed sales goals through implementation of successful marketing strategies.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
highschool -
Leake Central High
Jackson, MS05.2019
Skills
- Complaint resolution
- Account updating
- Technical support
- De-escalation techniques
- Credit card payment processing
- Critical thinking
- Customer relationship management (CRM)
- Technical troubleshooting
- Delivery scheduling
- Inbound and outbound calling
- Multitasking and organization
- Data entry
- High-energy attitude
objective
To obtain a full-time stocker & cashier position and utilize my strong customer service skills and attention to detail and my experience in inventory management and customer service to contribute to the success of the company.
Timeline
Customer Service Representative
tsys global
11.2022 - 12.2024
Customer Service Rep
American warehouse
05.2019 - 11.2022
highschool -
Leake Central High