MALIK SOWELLS
Augusta,Georgia
Summary
Assertive Customer Service Representative uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Urban Outfitter
Augusta, GA
11.2022 - 04.2024
- Delivered fast and friendly service to handle questions and service complaints
- Built trusting relationships with customers to better understand needs
- Met personal, team and company goals in customer service environment
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Resolved any order discrepancies or issues promptly
- Ensured adherence to company policies and procedures during order processing
Customer Service Representative
TeleCommunication Systems
Augusta, GA
10.2020 - 12.2022
- Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems
- Communicated with clients regarding medications and suggested additional treatment options when appropriate
- Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Answered incoming phone calls and provided assistance to callers with questions or concerns
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
N&J power washing
Mooresville, NC
08.2017 - 02.2019
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Cold call potential customers
- Inform existing customers of promotions and deals
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Mooresville High school
Mooresville, NC07.2017
Skills
- Customer service
- Communication skills
- Documentation review
- Microsoft word
- Computer literacy
- Time management
- Microsoft excel
- Work ethic
- Flexibility
Timeline
Customer Service Representative
Urban Outfitter
11.2022 - 04.2024
Customer Service Representative
TeleCommunication Systems
10.2020 - 12.2022
Customer Service Representative
N&J power washing
08.2017 - 02.2019
Diploma -
Mooresville High school