MALIK YOUNG
Washington,DC
Summary
Committed job seeker with 10 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing clients needs to deliver solutions.
Overview
3
3
years of professional experience
Work History
Sales Design Consultant
Blu Dot
Washington, DC
10.2023 - Current
- Develop and present customized interior design concepts to clients based on their individual style preferences.
- Research current trends in the home décor industry and share insights with clients.
- Provide guidance to clients regarding furniture selection, fabric choices, flooring options, lighting fixtures, color schemes.
- Organized showroom displays to maximize visual appeal for potential buyers.
Operations Specialist
Apple Georgetown
Washington, DC
01.2022 - 10.2023
- Complete various reports and analyze each report to decide where improvements could be made.
- Reduce process lags and train team members on best practices and protocols.
- Ship packages and receive goods and materials under guidance of company's procedures.
- Collaborate with internal departments to enhance operations by supporting and improving daily business activities and processes.
Contact Center Service Specialist
Apple Inc
Washington, DC
09.2020 - 01.2022
- Provided high-quality customer service to optimize customers' overall experience (e.g., purchasing, shipping, immediate delivery, or in-store pickup)
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best resolution; expediting correction or adjustment; following up to ensure resolution
- Collaborated with management daily to provide feedback on the efficiency of the customer service process
- Maintained detailed records of daily interactions with customers, escalated requests, and service-level agreements, along with any further actions required
Education
Bachelor of Science - Marketing
Morgan State University
Baltimore, MD05.2019
Skills
- Analytical Thinking
- Business Prospecting
- Interpersonal Communication
- Client Relationship Management
- Marketing Strategies
- Time Management
Timeline
Sales Design Consultant
Blu Dot
10.2023 - Current
Operations Specialist
Apple Georgetown
01.2022 - 10.2023
Contact Center Service Specialist
Apple Inc
09.2020 - 01.2022
Bachelor of Science - Marketing
Morgan State University
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