Malika Abouelfaraj
Summary
Dependable wellness specialist, serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
13
13
years of professional experience
Work History
Patient Financial Counselor
Lifespan Hospital
08.2020 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
Crew
Walmart
11.2010 - Current
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
Patient Service Representative
Lifespan- Newport Hospital
04.2018 - 08.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Customer Service Representative
Lifespan- Newport Hospital
11.2016 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Health And Wellness
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2023
Bachelor of Science - Biology
University Cadi Ayyad
Marrakech, Morocco06.2007
Skills
- Verbal and Written Communication
- Issue Research
- Filing and Data Archiving
- Medical Terminology
- Communicating to Patients and Families
- Database Search and Data Entry Skills
- Customer Service
- Conflict Resolution
Creation of wellness program.
Durant my education, I created programs for various group of age for Newport County resident based on the community needs. In addition, I created educative courses to assist Newport county community achieve a healthy life style.
Languages
English
Professional Working
Arabic
Native or Bilingual
Amazigh
Native or Bilingual
French
Native or Bilingual
Timeline
Patient Financial Counselor
Lifespan Hospital
08.2020 - Current
Patient Service Representative
Lifespan- Newport Hospital
04.2018 - 08.2020
Customer Service Representative
Lifespan- Newport Hospital
11.2016 - 08.2020
Crew
Walmart
11.2010 - Current
Bachelor of Science - Health And Wellness
Indiana University - Purdue University Indianapolis
Bachelor of Science - Biology
University Cadi Ayyad
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