Summary
Overview
Work History
Education
Skills
Credentials And Licenses
Timeline
Generic

Malika-Akata Ada

New Haven

Summary

Adaptable professional with 20yrs of experience and a proven knowledge of DOT regulations, conflict resolution, and multi-site call center management. Actively seeking an Administrative position in Transportation Management.

Overview

23
23
years of professional experience

Work History

Bus Operator

Durham School Service
09.2014 - Current
  • Transport school and other occupants safely across roads and highways
  • Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules
  • Maintain knowledge of first-aid procedures
  • Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received
  • Read maps and follow written and verbal geographic directions
  • Drive gasoline, diesel, or electrically powered multi-passenger vehicles to transport students between neighborhoods, schools, and school activities
  • Keep bus interiors clean for passengers
  • Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios
  • Follow safety rules as students board and exit buses or cross streets near bus stops
  • Comply with traffic regulations to operate vehicles in a safe and courteous manner
  • Maintain order among pupils during trips to ensure safety
  • Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order

Transportation Specialist

Department of Children and Families Transportation
09.2020 - 12.2022

The Transportation Driver for the Department of Children and Families (DCF) is responsible for the safe and timely transportation of children, families, and individuals involved in DCF services. This role ensures passengers reach their destinations securely while maintaining professionalism, confidentiality, and sensitivity to the needs of vulnerable populations.

Key Responsibilities:

1. Safe Transportation & Logistics:

• Transport children, parents, foster families, and other clients to and from appointments, court hearings, visitations, placements, and other required locations.

• Ensure adherence to traffic laws and safety regulations at all times.

• Plan and adjust travel routes based on road conditions, time constraints, and safety considerations.

2. Passenger Safety & Well-Being:

• Ensure the physical and emotional safety of passengers, particularly children who may be experiencing trauma or distress.

• Properly secure car seats and seatbelts for all passengers as required by law.

• Monitor and manage passenger behavior, using de-escalation techniques when necessary.

3. Confidentiality & Professionalism:

• Maintain strict confidentiality regarding case details, client identities, and any sensitive information.

• Treat all passengers with dignity, respect, and compassion, recognizing the challenges they may be facing.

• Communicate professionally with caseworkers, foster families, and other DCF staff.

4. Vehicle Maintenance & Documentation:

• Conduct routine vehicle inspections, ensuring cleanliness, proper fuel levels, and mechanical safety.

• Report any vehicle maintenance issues promptly and follow agency protocols for repairs.

• Accurately complete trip logs, mileage reports, and any required documentation.

5. Emergency Response & Problem-Solving:

• Follow agency procedures for handling emergencies, accidents, or behavioral incidents during transport.

• Notify supervisors of any concerns regarding passenger safety or welfare.

• Remain calm and composed in high-stress situations, ensuring appropriate responses to unexpected events.

This role requires patience, strong interpersonal skills, and the ability to work with children and families in difficult circumstances. The Transportation Driver plays a critical role in supporting DCF’s mission by ensuring safe, reliable, and compassionate transport services.

Bus Supervisor

First Transit
05.2011 - 11.2015
  • Enforce safety rules and regulations
  • Plan work assignments and equipment allocations to meet transportation, operations or production goals
  • Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems
  • Direct workers in transportation or related services, such as pumping, moving, storing, or loading or unloading of materials or people
  • Resolve worker problems or collaborate with employees to assist in problem resolution
  • Review orders, production schedules, blueprints, or shipping or receiving notices to determine work sequences and material shipping dates, types, volumes, or destinations
  • Monitor field work to ensure that it is being performed properly and that materials are being used as they should be
  • Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
  • Maintain or verify records of time, materials, expenditures, or crew activities
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
  • Prepare, compile, and submit reports on work activities, operations, production, or work-related accidents
  • Recommend or implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
  • Plan and establish transportation routes
  • Inspect or test materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications
  • Dispatch personnel and vehicles in response to telephone or radio reports of emergencies
  • Drive vehicles or operate machines or equipment to complete work assignments or to assist workers

Bus Operator

New Haven Bus Service
04.2009 - 11.2014
  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride
  • Park vehicles at loading areas so that passengers can board
  • Inspect vehicles, and check gas, oil, and water levels prior to departure
  • Handle passenger emergencies or disruptions
  • Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes
  • Report delays or accidents
  • Maintain cleanliness of bus or motor coach

Bus Operator

First Student Bus Co
08.2002 - 08.2014
  • Follow safety rules as students board and exit buses or cross streets near bus stops
  • Comply with traffic regulations to operate vehicles in a safe and courteous manner
  • Maintain order among pupils during trips to ensure safety
  • Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order
  • Escort small children across roads and highways
  • Report any bus malfunctions or needed repairs
  • Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules
  • Read maps and follow written and verbal geographic directions
  • Keep bus interiors clean for passengers

Education

Business Management -

Albertus Magnus College
New Haven, CT
05.2016

Skills

  • Clean driving record
  • Vehicle inspection
  • Fuel efficiency
  • Defensive driving
  • Wheelchair support
  • Accurate recordkeeping

Credentials And Licenses

  • Commercial Drivers License Class B
  • MPS Endorsements

Timeline

Transportation Specialist

Department of Children and Families Transportation
09.2020 - 12.2022

Bus Operator

Durham School Service
09.2014 - Current

Bus Supervisor

First Transit
05.2011 - 11.2015

Bus Operator

New Haven Bus Service
04.2009 - 11.2014

Bus Operator

First Student Bus Co
08.2002 - 08.2014

Business Management -

Albertus Magnus College
Malika-Akata Ada