Malika Carter
Greensboro,NC
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
5
5
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
Jamestown , NC
08.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
Jamestown , NC
02.2020 - 08.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
Cashier
Kobe Of Japan
Greensboro, NC
06.2019 - 02.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Lucy Ragsdale High School
Jamestown, NC04-2022
Skills
- Operations Support
- Customer Service Management
- Production Reporting
- Equipment Troubleshooting
- Motivational Leadership
- Inventory Counts
- Problem-Solving
- Team Leadership
- Customer Service
- Food Storage
- Safe Food Handling
- Proper food temperatures
- Basic Mathematics
- Time management proficiency
- Quick Learner
- Fast-Paced Environment
- Positive Attitude
- Staff Training and Development
Timeline
Shift Leader
SUBWAY®Restaurants
08.2023 - Current
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
02.2020 - 08.2022
Cashier
Kobe Of Japan
06.2019 - 02.2020
High School Diploma -
Lucy Ragsdale High School