MALIKA REJEPOVA
Arlington
Summary
Dynamic luxury and hospitality professional with over four years of experience in five-star resort guest relations, complemented by a strong background in operations support, international coordination, and high-touch client service. Renowned for addressing guest requests with professionalism and resolving concerns calmly, ensuring an exceptional experience for all patrons. Proven expertise in team leadership and operational management, consistently driving customer service excellence through strategic planning and effective problem-solving. A history of cultivating a collaborative and adaptable workplace culture that enhances team productivity and service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager & Country Representative
Aydin Gizheler Company
10.2022 - 06.2025
- Supported executive and operational activities for a manufacturing business in electronics and related products.
- Represented the company in country-level communications with clients, partners, and suppliers.
- Handled coordination, follow-up, documentation, and day-to-day administrative support across multiple functions.
- Contributed to client service, sales communication, and business relationship management.
- Remote
Guest Relations Specialist
Maxx Royal Belek Golf Resort / Voymaxx Turizm
Antalya, Turkey
03.2019 - 10.2022
- Welcomed guests and delivered personalized support before check-in, during stay, and after check-out.
- Coordinated with front office, F&B, and housekeeping teams to ensure smooth service recovery and guest satisfaction.
- Maintained detailed guest profiles, preferences, and follow-up notes in Fidelio and internal systems.
- Resolved complaints and special requests quickly while protecting luxury service standards.
International Trade Specialist
Macgal Group
Istanbul, Turkey
05.2018 - 02.2019
- Coordinated import/export activity, shipment tracking, and trade documentation.
- Communicated delivery progress with sales teams and customers.
- Supported compliance processes and trained colleagues on Incoterms and trade operations.
- Represented the company at international exhibitions.
Publications and Information Specialist
Trivandi Chanzo Ltd. - 5th Asian Indoor and Martial Arts Games
Ashgabat, Turkmenistan
06.2017 - 10.2017
- Produced guides, maps, and informational materials using Adobe Creative Suite.
- Coordinated content collection, review, and final publication workflow.
- Provided updated information support and helped train volunteer teams.
Export Manager Assistant
Truva Makina Kalip
Istanbul, Turkey
04.2013 - 04.2014
- Assisted export operations, contracts, and machine delivery follow-up.
- Supported market expansion efforts for Central Asia and Russia.
- Helped with exhibition communication, translation, and product information materials.
Education
Master's Degree - Visual Communications and Digital Media
Marmara University
03-2026
Bachelor's Degree - Labor Economics and Industrial Relations
Anadolu University
03-2026
Bachelor's Degree - Radio, TV and Cinema
Istanbul University
01-2017
Skills
- Front Desk Support & Guest Relations
- Guest issue resolution
- Hospitality Service Standards
- Cross-Department Coordination
- High-end hospitality management
- Proficient in multilingual interactions
Websites
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
ENTREPRENEURSHIP
- Founder / Owner | UZuk Shopping - Luxury Buyer Service | Remote | 2014 - Present
- Operate a remote personal shopping business focused on women's fashion and luxury brand buyer services.
- Source authentic products for clients, manage customer communication, and coordinate order fulfillment.
- Provide concierge-style support for premium purchases and repeat clients.
ADDITIONAL INFORMATION
- Work authorization: U.S. Lawful Permanent Resident (Green Card holder).
- Target roles: Front Desk Agent, Guest Services Agent, Front Office Associate, Concierge, Guest Relations Agent.
- References available upon request.
Languages
English
Full Professional
Russian
Native or Bilingual
Turkish
Native or Bilingual
Turkmen
Native or Bilingual
Uzbek
Professional Working
German
Limited Working
Timeline
Assistant Manager & Country Representative
Aydin Gizheler Company
10.2022 - 06.2025
Guest Relations Specialist
Maxx Royal Belek Golf Resort / Voymaxx Turizm
03.2019 - 10.2022
International Trade Specialist
Macgal Group
05.2018 - 02.2019
Publications and Information Specialist
Trivandi Chanzo Ltd. - 5th Asian Indoor and Martial Arts Games
06.2017 - 10.2017
Export Manager Assistant
Truva Makina Kalip
04.2013 - 04.2014
Bachelor's Degree - Labor Economics and Industrial Relations
Anadolu University
Bachelor's Degree - Radio, TV and Cinema
Istanbul University
Master's Degree - Visual Communications and Digital Media
Marmara University