Malika Simmons
Newark
Summary
Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Universal Banker
M&T Bank
Newark
12.2024 - Current
- Assisted customers with account openings and product inquiries.
- Processed deposits, withdrawals, and transfers efficiently.
- Educated clients on banking products and services available.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
Banker
Wells Fargo
Bloomfield
02.2022 - 02.2023
- Assisted customers with account inquiries and transaction requests.
- Processed loan applications and conducted credit assessments.
- Managed daily cash transactions and maintained accurate records.
- Resolved customer complaints through effective communication strategies.
- Supported branch operations by organizing documentation and reports.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
- Advised customers on bank products, services and financial planning options.
Team Manager
Panera Bread
Union
10.2019 - 01.2022
- Motivated team members to consistently achieve or exceed performance expectations.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Set goals for performance and deadlines to comply with company plans and vision.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Coached team for success by using corrective action processes.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
Education
Certification Of Medical Assistant - Medical Assistant
Stepful Inc
01.2024 - 07.2025
East Orange Campus High School
East Orange, NJSkills
- Customer account management
- Financial product knowledge
- Transaction processing
- Credit assessment
- Branch operations support
- Cash handling procedures
- Performance tracking
- Team leadership
- Problem solving
- Time management
- Employee training
Timeline
Universal Banker
M&T Bank
12.2024 - Current
Certification Of Medical Assistant - Medical Assistant
Stepful Inc
01.2024 - 07.2025
Banker
Wells Fargo
02.2022 - 02.2023
Team Manager
Panera Bread
10.2019 - 01.2022
East Orange Campus High School