Malika Thakurath
Beaverton,OR
Summary
Compassionate Residential Manager skilled in care for individuals with developmental challenges. Currently pursuing a Sociology degree at Kennesaw State University, with a focus on advocacy and client satisfaction. Proficient in Salesforce and MS Office.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Manager
Right At Home Residential Care Facility
04.2023 - Current
- Manage day-to-day operations of a group home for intellectually and developmentally challenged residents, overseeing a team of support staff
- Develop and implement individualized care plans tailored to the unique needs and abilities of each resident, ensuring their physical, emotional, and social well-being
- Coordinate and schedule activities, outings, and therapy sessions to promote skill development, socialization, and community integration
- Conduct regular assessments and evaluations to monitor progress and adjust care plans as necessary
- Ensure compliance with state regulations, licensing standards, and agency policies to maintain a safe and supportive living environment
- Collaborate with families, guardians, healthcare professionals, and community resources to advocate for residents' needs and enhance their quality of life
- Provide crisis intervention and support during emergency situations, demonstrating calmness and quick decision-making abilities.
Commercial Lines Account Manager
Acrisure LLC
05.2021 - 02.2024
- Created a sales plan for each customer that included an explanation of the products and services offered by the company
- Provided ongoing customer service by responding promptly to inquiries regarding policies/claim status via phone or email and follow up when appropriate to ensure issues are resolved timely and completely
- Processed binders, cancellations, certificates, evidence, and auto ID cards as required
- Renewed policies following agency standards; verified each renewal’s accuracy; ensured that all renewals were processed
- Verified the accuracy of all directly billed cancellations and took appropriate corrective action when needed.
Personal Lines Account Manager
State Farm Insurance
12.2019 - 06.2021
- Managed customer calls effectively in a complex, fast-paced, and challenging call center environment
- Conducted initial underwriting analysis for Property/Casualty lines to ensure the acceptance of suitable risks while balancing enterprise growth, leading to a 95% issuance rate
- Analyzed customer background and driving history to help agents preserve a profitable book of business and appropriate policy pricing
- Excelled in managing multiple accounts to ensure partnered agencies receive accurate information
- Resolved 84% of customer issues using probing questions, contributing to increased first-contact resolution.
Education
Sociology, General Sociology
Kennesaw State University
Kennesaw, GA12.2024
Skills
- Salesforce
- Epic
- TenX
- Email Marketing
- Digital Calendar
- MS Office
Certification
- Oregon Intervention System
- ODDS Provider Facility DSP Program
- ODHS - Basic Principles of Person-Centered Practices and Planning
- Adult Foster Home Orientation for Washington and Columbia County
- CPR
- First-Aid
- HCBS Training
- Pre-Dementia Training
Accomplishments
- President’s List - Kennesaw State University
- Dean’s List - Kennesaw State University
Timeline
Residential Manager
Right At Home Residential Care Facility
04.2023 - Current
Commercial Lines Account Manager
Acrisure LLC
05.2021 - 02.2024
Personal Lines Account Manager
State Farm Insurance
12.2019 - 06.2021
Sociology, General Sociology
Kennesaw State University
- Oregon Intervention System
- ODDS Provider Facility DSP Program
- ODHS - Basic Principles of Person-Centered Practices and Planning
- Adult Foster Home Orientation for Washington and Columbia County
- CPR
- First-Aid
- HCBS Training
- Pre-Dementia Training
Similar Profiles
Leul AlemuLeul Alemu
Resident Manager at Right At Home Residential Care Facility LLCResident Manager at Right At Home Residential Care Facility LLC
Esha Arshika DeviEsha Arshika Devi
Assistant in Nursing at Blue Care Residential Aged Care FacilityAssistant in Nursing at Blue Care Residential Aged Care Facility
CHRISTIAN YOHANNESCHRISTIAN YOHANNES
Administrator/Co-Founder at Gelila Residential Care FacilityAdministrator/Co-Founder at Gelila Residential Care Facility