Malika Thakurath
Beaverton,OR
Summary
Compassionate Residential Manager skilled in care for individuals with developmental challenges. Currently pursuing a Sociology degree at Kennesaw State University, with a focus on advocacy and client satisfaction. Proficient in Salesforce and MS Office.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Manager
Right At Home Residential Care Facility
2023.04 - Current
- Manage day-to-day operations of a group home for intellectually and developmentally challenged residents, overseeing a team of support staff
- Develop and implement individualized care plans tailored to the unique needs and abilities of each resident, ensuring their physical, emotional, and social well-being
- Coordinate and schedule activities, outings, and therapy sessions to promote skill development, socialization, and community integration
- Conduct regular assessments and evaluations to monitor progress and adjust care plans as necessary
- Ensure compliance with state regulations, licensing standards, and agency policies to maintain a safe and supportive living environment
- Collaborate with families, guardians, healthcare professionals, and community resources to advocate for residents' needs and enhance their quality of life
- Provide crisis intervention and support during emergency situations, demonstrating calmness and quick decision-making abilities.
Commercial Lines Account Manager
Acrisure LLC
2021.05 - 2024.02
- Created a sales plan for each customer that included an explanation of the products and services offered by the company
- Provided ongoing customer service by responding promptly to inquiries regarding policies/claim status via phone or email and follow up when appropriate to ensure issues are resolved timely and completely
- Processed binders, cancellations, certificates, evidence, and auto ID cards as required
- Renewed policies following agency standards; verified each renewal’s accuracy; ensured that all renewals were processed
- Verified the accuracy of all directly billed cancellations and took appropriate corrective action when needed.
Personal Lines Account Manager
State Farm Insurance
2019.12 - 2021.06
- Managed customer calls effectively in a complex, fast-paced, and challenging call center environment
- Conducted initial underwriting analysis for Property/Casualty lines to ensure the acceptance of suitable risks while balancing enterprise growth, leading to a 95% issuance rate
- Analyzed customer background and driving history to help agents preserve a profitable book of business and appropriate policy pricing
- Excelled in managing multiple accounts to ensure partnered agencies receive accurate information
- Resolved 84% of customer issues using probing questions, contributing to increased first-contact resolution.
Education
Sociology, General Sociology
Kennesaw State University
Kennesaw, GA12.2024
Skills
- Salesforce
- Epic
- TenX
- Email Marketing
- Digital Calendar
- MS Office
Certification
- Oregon Intervention System
- ODDS Provider Facility DSP Program
- ODHS - Basic Principles of Person-Centered Practices and Planning
- Adult Foster Home Orientation for Washington and Columbia County
- CPR
- First-Aid
- HCBS Training
- Pre-Dementia Training
Accomplishments
- President’s List - Kennesaw State University
- Dean’s List - Kennesaw State University
Timeline
Residential Manager
Right At Home Residential Care Facility
2023.04 - Current
Commercial Lines Account Manager
Acrisure LLC
2021.05 - 2024.02
Personal Lines Account Manager
State Farm Insurance
2019.12 - 2021.06
Sociology, General Sociology
Kennesaw State University
- Oregon Intervention System
- ODDS Provider Facility DSP Program
- ODHS - Basic Principles of Person-Centered Practices and Planning
- Adult Foster Home Orientation for Washington and Columbia County
- CPR
- First-Aid
- HCBS Training
- Pre-Dementia Training
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