Malikah K. Williams
El Paso,Texas
Summary
Self-motivated Lead Customer Service Representative with a proven track record of handling direct and escalated customer requirements. Strong research, communication, and problem-solving skills. Skilled in boosting productivity through analytical and management abilities.
Overview
13
13
years of professional experience
Work History
PORTER
Deployed Services
El Paso, Tx
05.2024 - 09.2024
- Assist Supervise Porter I, Porter II's and other company personnel assigned to one or more posts at client site(s); act to ensure that all post orders are followed, that established rounds are completed, and that adequate reports are filed; notify proper authorities and client in emergency situations
- Provide meal breaks, relief and missed shift coverage for Porters at assigned client locations
- Coach and discipline personnel as appropriate; seek advice from company management or designated representatives as appropriate; meet personally with employees and documents coaching and disciplinary actions
- Review post orders and other details of assignments with subordinates
- Prepare, file and submit various reports as required
- As delegated, carry out or assist with security assessments and site surveys; may assist in developing post orders, may assist in development of safety initiatives
- Create processes and procedures to improve efficiency and profitability and contract compliance
- May temporarily act on behalf of line management, as delegated
- Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities
- As directed, conduct analyses of operational performance and data, gather information, and assist in implementing corrective action
- Provide input to company initiatives; promptly assist in the resolution of legal, financial, human resources, and administrative issues
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Other duties as assigned
Certified Surgical Technologist
EPCC
El Paso, Tx
08.2017 - 05.2022
- Assist surgeons and other medical professionals in hospital operating rooms and similar environments
- Chiefly, they prepare patients, rooms and equipment for pending surgical procedures
- They also assist during those procedures as part of a team of operating room professional
- Conducts specific observations and examination procedures
- Performs diagnostic therapeutic tasks per the criteria established by the department manager
- Uses a multi-disciplinary approach to provide coordinated patient care
- Assisting RN circulator in the perioperative area with scrubbing, setting up, and breaking down surgical procedures
Medical Supply Technician and Billing Assistant
Nickes Medical Supply
El Paso, Tx
08.2011 - 03.2015
- Responsible for patients audit letters, claims cases, and medical records
- Installed and stocked medical supplies
- Assisted hospital staff with patient care duties, such as providing transportation
- Delivered equipment to specified hospitals or to patient's residence, such as oxygen, wheelchairs, and respirators
- Maintained records of inventory or equipment usage and ordered medical supplies when inventory is running low
- Examined equipment to detect leaks, worn out used parts or other indications of disrepair
AT&T Customer Service Representative
West Corporation
El Paso, Texas
02.2014 - 09.2014
- Attracted potential customers by answering product and service questions; suggesting information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Maintained financial accounts by processing customer adjustments
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Customer Service Lead
VFW
El Paso, TX
03.2013 - 12.2013
- Assisted in ordering or purchasing supplies for activities
- Worked independently; to prioritize tasks and organize work efficiently
- Motivated people and be sensitive to their needs
- Developed and maintained good working relationships with customers and staff
- Performed other duties as required in addition to numerous daily operational duties
- Assisted with transporting, communicating and setting up for activity programs
- Directed customer service staff activities, including training, coaching and performance management.
Education
Associates of Applied Science - Surgical Technology
EPCC
05.2022
Surgical Technology
UTEP
09-2018
Skills
- Customer Service
- OSHA Regulations
- Building Supervision
- Supply Management
- General Labor
- Quality Assurance
- Workflow Management
- Training and mentoring
- Customer Relations
- Administrative Support
- Team Building and Leadership
- Conflict Management
Timeline
PORTER
Deployed Services
05.2024 - 09.2024
Certified Surgical Technologist
EPCC
08.2017 - 05.2022
AT&T Customer Service Representative
West Corporation
02.2014 - 09.2014
Customer Service Lead
VFW
03.2013 - 12.2013
Medical Supply Technician and Billing Assistant
Nickes Medical Supply
08.2011 - 03.2015
Associates of Applied Science - Surgical Technology
EPCC
Surgical Technology
UTEP
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