Malikai Bethea
Houston,TX
Summary
Dynamic professional with a proven track record at Fitness Connection, excelling in membership retention and fostering exceptional customer service. Skilled in facility management and staff training, I have significantly enhanced member satisfaction and safety compliance. My approach combines decisive leadership with a commitment to team collaboration and achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Club Manager
Fitness Connection
11.2023 - Current
- Oversaw financial transactions by handling payments, processing refunds, and maintaining accurate records.
- Continuously updated industry knowledge through professional development courses or attending relevant conferences.
- Increased membership retention through proactive engagement and consistent follow-up with club members.
- Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
- Managed staff performance by setting expectations, providing feedback, and conducting performance evaluations.
- Conducted regular facility walkthroughs to identify any potential hazards or areas requiring attention.
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Supported club operations by managing schedules, staff training, and inventory control.
Personal Trainer
Fitness Connection
01.2022 - 10.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Increased client retention through consistent communication, motivation, and support.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
Store Associate
Party City
10.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
Store Associate
Target
08.2018 - 07.2020
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Associate
Carl's Jr
04.2017 - 12.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05.2020
Skills
Decision-making capabilities
Membership retention
Health and safety compliance
Scheduling proficiency
Sales management
Staff Training
Facility Management
Customer Service
Certification
- National Acadamy Sports Medicene June 2022
Timeline
Assistant Club Manager
Fitness Connection
11.2023 - Current
Personal Trainer
Fitness Connection
01.2022 - 10.2023
Store Associate
Party City
10.2021 - 02.2022
Store Associate
Target
08.2018 - 07.2020
Associate
Carl's Jr
04.2017 - 12.2017
High School Diploma -
Pasadena Memorial High School
- National Acadamy Sports Medicene June 2022
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