Malik Shehroze Ali
Bristow,VA
Summary
Innovative Product Manager with 11+ years of experience driving product lifecycles and strategy for global platforms. Specializes in customer service technologies, AI-powered solutions, and enterprise platforms. Successfully leads cross-functional teams, enhances customer experience, and delivers scalable solutions across global markets. Proficient in managing member management platforms, utilizing data-driven decision-making to optimize product delivery in alignment with business objectives and user needs. Extensive expertise in SaaS, predictive modeling, and customer support technologies, with a strong background in fast-paced global environments. Experienced in overseeing projects from inception to market success through strategic planning and agile methodologies, resulting in product innovation and high user satisfaction. Demonstrated ability to build and lead effective cross-functional teams to achieve business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Product Manager
Oyster HR inc
01.2022 - Current
- Led product management for global payroll and member management solutions, driving $250M in ARR with a 10% reduction in operational expenses
- Managed a team of 8 PMs, overseeing global product development in 160 countries, ensuring scalability and customer service excellence
- Led end-to-end product lifecycle management including vision, roadmap, and feature development, aligning with business objectives and customer service goals
- Integrated AI-powered solutions, improving CX automation, streamlining customer onboarding, and enhancing retention via predictive analytics
- Developed API integrations and data pipelines for seamless cross-platform functionality, enhancing product scalability and customer satisfaction
- Led go-to-market strategies for new product features, partnering with marketing and sales teams to achieve maximum market impact
- Established feedback loops to gather customer insights and improve future product iterations, driving a customer-first culture
- Improved customer retention by 20% through predictive customer journey analytics and churn prevention strategies
- Enhanced internal tools for support agents, reducing time spent on customer inquiries by 50%
- Ensured compliance with industry regulations and standards, mitigating risks associated with potential violations and demonstrating a commitment to ethical business practices.
- Championed data-driven decision making within the organization through thorough analytics evaluations and metric-based progress tracking systems implementation.
- Mentored junior staff members on best practices in product management to enhance overall team performance.
- Established successful go-to-market plans for multiple products, ensuring smooth launches and maximum adoption rates.
Principal Product Manager
ICF International
01.2019 - 03.2022
- Managed a team of 5 for the development of a member management platform that processed $1.2B in procurement requisitions, driving $3M in cost savings
- Collaborated with cross-functional teams to develop a strategic product roadmap that aligned customer service tools with business goals
- Led customer service technology transformations, integrating AI and data-driven decision-making tools to optimize internal processes and improve customer satisfaction
- Developed detailed requirements documents, overseeing agile processes, sprint planning, and backlog grooming, ensuring on-time feature releases
- Partnered with customer service teams to identify gaps in member management tools and drive innovation in the contact center
- Successfully launched a fully automated member management platform, improving service delivery speed by 40%
- Implemented advanced data analytics tools to optimize customer support and agent efficiency, significantly enhancing agent experiences
- Developed a successful go-to-market strategy for new product launches, resulting in increased revenue.
- Evaluated emerging technologies and trends, incorporating innovative solutions into existing products as needed.
Sr Product Manager
Legal and General America
01.2019 - 11.2019
- Led the creation of the first web-based digital insurance application, focusing on customer onboarding and support processes
- Defined the product vision and roadmap, partnering with stakeholders to align product features with customer service needs
- Developed comprehensive technical documentation and requirements for seamless development and implementation
- Collaborated with UX teams to design intuitive, human-centered user experiences for support agents and customers alike
- Improved onboarding speed by 30% by optimizing the member management system, tailored to regional and service-specific needs
- Increased product adoption by identifying customer needs and developing innovative product features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
Product Manager
Finca International
02.2015 - 11.2018
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Coordinated design meetings and decisions with internal departments and teams.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
Product Owner/ Business Analyst
IFS Group
01.2012 - 02.2015
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Reduced time-to-market by effectively coordinating resources, tasks, and timelines within the team.
Education
Masters of Business Administration - Finance and Marketing
01.2015
Masters in Data Analytics Engineering - Data Analytics, Data Science, and AI/ML
03.2025
Skills
- Strategic planning
- User-Centered Design
- Data analysis
- Product Lifecycle Management
- Customer Service Technology
- Member Management Platforms
- AI & Predictive Modeling
- Data Analytics & Data Pipelines
- API Integration & Cloud Platforms
- Customer Experience (CX) Automation
- Agile Project Management (Jira, Confluence)
- Stakeholder & Cross-Functional Team Collaboration
- Global Product Strategy & Go-to-Market Planning
- Design thinking
- Data-driven decision making
- Cross functional leadership
- Product roadmapping
Certification
- 05/2020, CS 50 Python, Harvard
- 11/2023, Machine Learning Specialization, Deep Learning .AI
- 02/2023, Mastering Product Management, Reforge, https://www.reforge.com/snapshots/N8Tig-ACsqb0i_ora3XIMg?utm_campaign=completion_snapshot&utm_medium=social&utm_source=linkedin
- 12/2023, Data for Product Manager, Reforge, https://www.linkedin.com/feed/update/urn:li:activity:6968405175162048512/
- 07/2023, Product Led Growth, The Product School, cert_x5qr712z
- 04/2020, Full Stack Web Developer, Freecodecamp.org
Personal Information
Citizenship: US Citizen
Timeline
Lead Product Manager - Oyster HR inc
01.2022 - Current
Sr Product Manager - Legal and General America
01.2019 - 11.2019
Principal Product Manager - ICF International
01.2019 - 03.2022
Product Manager - Finca International
02.2015 - 11.2018
Product Owner/ Business Analyst - IFS Group
01.2012 - 02.2015
Northeastern university - Masters in Data Analytics Engineering, Data Analytics, Data Science, and AI/ML
Lahore Scool Of economics - Masters of Business Administration, Finance and Marketing
Similar Profiles
Chimkamara Eni AmoguChimkamara Eni Amogu
Revenue Acceleration Specialist at Oyster HRRevenue Acceleration Specialist at Oyster HR
Alexis PrietoAlexis Prieto
FOUNDER at STARTUP HR | REMOTE | HR & TALENT CONSULTINGFOUNDER at STARTUP HR | REMOTE | HR & TALENT CONSULTING
VAIBHAV SINGH CHAUHANVAIBHAV SINGH CHAUHAN
Power Market and Transmission Analysis Manager at IBV Energy Partners (HR Partner - OBOX HR Solutions Pvt. Ltd.)Power Market and Transmission Analysis Manager at IBV Energy Partners (HR Partner - OBOX HR Solutions Pvt. Ltd.)