Malila Straw
Fargo
Summary
Dedicated professional with hospitality service expertise and strong work ethic. Skilled in resolving guest complaints and ensuring positive experiences while maintaining compliance with HIPAA regulations.
Overview
3
3
years of professional experience
Work History
Server
Southtown Pourhouse
Fargo, ND
02.2026 - Current
- Resolved guest complaints promptly, ensuring positive dining experiences and repeat visits.
- Collaborated with team members to streamline service processes and improve operational efficiency.
- Developed strong knowledge of menu offerings to provide informed recommendations to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Patient Access Representative
Sanford Health
Fargo, ND
05.2025 - Current
- Facilitated patient check-in and registration processes to enhance patient flow.
- Managed insurance verification and authorizations to ensure coverage for services.
- Assisted in scheduling appointments, optimizing provider availability and patient access.
- Maintained accurate electronic health records to support clinical workflows.
- Collaborated with healthcare team members to streamline communication and improve efficiency.
Server
Wild Bills Sport Saloon
Fargo, ND
10.2022 - 01.2026
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Facilitated efficient table turnover through effective communication and coordination with kitchen staff.
- Trained new servers on menu items, service standards, and point-of-sale systems.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
Education
High School Diploma -
Moorhead High School
Moorhead, MNSkills
- Strong work ethic
- Hospitality service expertise
- Memory retention
- Team collaboration
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
Timeline
Server
Southtown Pourhouse
02.2026 - Current
Patient Access Representative
Sanford Health
05.2025 - Current
Server
Wild Bills Sport Saloon
10.2022 - 01.2026
High School Diploma -
Moorhead High School