Overview
Work History
Education
Skills
Timeline
Generic

Malin Peiro-Evans

Indianapolis,IN

Overview

5
5
years of professional experience

Work History

Trainer/Supervisor

Faye Travel Insurance
Richmond, VA
07.2024 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and implemented comprehensive training programs for new employees.
  • Tracked employee productivity levels consistently, and supplied necessary information when needed.

Customer Experience Agent

Faye Travel Insurance
Richmond, VA
07.2024 - Current
  • Received incoming calls and chats from customers seeking assistance or advice regarding the products or services offered.
  • Documented all customer conversations in the database system accurately and thoroughly, while utilizing multiple systems at once.
  • Guided customers through stressful situations, such as medical cases, while staying level-headed and getting them the help they needed.

Project Teams Intern

NETWORK BUILDING & CONSULTING
Glenn Allen, VA
05.2023 - 08.2023
  • Under the direction and guidance of management and mentorship, I managed the zoning and permitting process with cross-functional teams to secure necessary approvals
  • Facilitated preparation of client deliverables for candidate information package, encompassing results of property research, initial landlord discussions, and feedback from multidisciplinary team.
  • Assisted with database management of both internal and external project schedules, data entry, report generation, and distribution.

Area Supervisor

SIGNATURE POOLS
Richmond, VA
05.2020 - 08.2020
  • Led and supervised a team of 20 lifeguards and pool attendants, providing guidance and support to ensure a safe and efficient operation of the facility.
  • Monitored and adjusted pump flow rates to meet specific water treatment requirements, maintaining ideal water quality standards for 13 different pool locations.
  • Maintained clear and effective communication with staff, management, and patrons.

Education

Bachelor of Science - Marketing

VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VA
05.2024

Study Abroad Program - Business Spanish

UNIVERSIDAD DE CADIZ
Cadiz, SPAIN
06.2021

Skills

  • Administrative and organizational
  • Google Drive
  • Verbal and written communication
  • Intermediate in Spanish

Timeline

Trainer/Supervisor

Faye Travel Insurance
07.2024 - Current

Customer Experience Agent

Faye Travel Insurance
07.2024 - Current

Project Teams Intern

NETWORK BUILDING & CONSULTING
05.2023 - 08.2023

Area Supervisor

SIGNATURE POOLS
05.2020 - 08.2020

Bachelor of Science - Marketing

VIRGINIA COMMONWEALTH UNIVERSITY

Study Abroad Program - Business Spanish

UNIVERSIDAD DE CADIZ

Similar Profiles

CREATE PROFILE
Malin Peiro-Evans