Lake Gaspard
Prospect Inc.
Elizabeth
18
years of professional experience
Achieved high customer satisfaction through over 6 years in service roles. Elevated group experiences as a VIP host while leading team initiatives. Cultivated new talent by training and mentoring new employees for optimal job readiness.
Work History
Trainer/Supervisor
2 Years- Certified Trainer
- . Certified in training new hires.
- . Certified in retraining employees.
- . Certified in aircraft cabin doors.
- . Pushed all teams to work promptly.
- . Coached teams on their daily tasks.
- . Making sure the operation is running smoothly.
- Auditor
- . Check for imperfections on an aircraft.
- . Grade the aircraft based on cleanliness.
- . Clean or fixed anything that the cabin cleaners missed
- . Checked I.D's on every employee on aircraft
- . Secure the aircraft for any weapons.
- . Clean 8-12 aircraft daily.
Cashier/Supervisor
1 Year 2 Months- Supported customers by sharing details on current promotions and sales events.
- Consistently met hourly sales goals through dedicated service.
- Handled weekly store opening and closing routines efficiently.
- Monitored cash register audits for precise financial records.
- Supervised inventory management to maintain optimal stock levels.
V.I.P Host
3 Months- Assisted passengers with dish collection from tables.
- Arranged floral centerpieces on dining tables.
- Modified daily menu selections to align with airline preferences.
Cashier
3 Months- Assisted customers during checkout through effective scanning of items.
- Supported customers in finding products within the store.
- Adapted to busy periods while delivering quality service.
Cleaner
4 Months- Cleaned 6-8 aircraft nightly.
- Returned non-operational equipment to appropriate authority.
Order Entry/Customer Service
4 Years 4 Months- Resolved customer inquiries swiftly and efficiently.
- Assisted in notifying customers regarding upcoming cash on delivery orders via phone.
- Reviewed returned invoices and initiated credits and reshipments.
Education
Diploma - Clinical Massage
Skills
Typed at a speed of 35 words per minute.
Assisted customers with phone inquiries effectively.
Communicated effectively with a strong focus on customer service.
Followed instructions accurately and adapted to changes quickly.
Managed multiple tasks efficiently.
Resolved issues and provided effective solutions.
Supported team leadership initiatives.
Maintained high organizational standards.
Communicated clearly with team members.
Managed stress effectively.
Prioritized tasks while focusing on key issues.
Learned new concepts rapidly in high-pressure situations.
Timeline
Trainer/Supervisor
Prospect Inc.
10.2023 - 10.2025Read More
Cashier/Supervisor
Guess Accessories
11.2016 - 01.2018Read More
V.I.P Host
Lufthansa
06.2016 - 09.2016Read More
Cashier
Wal-Mart
09.2014 - 12.2014Read More
Cleaner
Prime Flight
08.2013 - 12.2013Read More
Order Entry/Customer Service
Jaydor Division
06.2007 - 10.2011Read More
Academy of Massage Therapy
Diploma from Clinical Massage
Read More