Sheena Hartry
Macon,Ga
Summary
To be motivated and skilled to perform manual functions with a commitment to quality customer service coupled with superb communication, critical thinking, math, and computer skills each day. To work for a company that will enhance my employability and that fosters diversity.
Overview
1
1
year of professional experience
Work History
Food Service Supervisor
Georgia Public Safety Training Center
Forsyth, GA
04.2019
- The following duties:
- Communicated tasks among staff along with food service duties
- Supervise Georgia Department of Corrections’ Inmates in performing kitchen duties
- Delegated food safety and proper food handling of preparing meals and oversee that meal are prepared on time and in compliance with requisition.
Customer Service Representative
WELLS FARGO
ORANGE PARK, FLORIDA
10.2000
- Engaged in handling customer telephone Inquiries and complaints by performing the following duties:
- Answer customer inquiries regarding Mortgage accounts
- Research customer complaints or concerns and corrects or adjusts records, as needed
- Assists in maintaining customer with Escrow
- Respond to customer’s correspondence, type letters, prepares forms, and other loan documents
- Assists in monitoring non-escrow accounts for payment of taxes and insurance by mortgagor
- Assists with annual escrow analysis and year end statements
- Examines mortgage loan documents such as deeds, disclosures, statements, appraisal reports, and agreements
- Coordinates and processes payoff requests for various title companies or customers
- Performs other duties as requested by customers/borrowers such process one-time payments, set mortgage account up on automatic reoccurring with drawl, generate emails and payoff statements.
Remote Customer Service Representative
Akron, OH
03.2020 - 09.2020
- Engaged in handling outbound phone calls for National Rifle Association (NRA) fund raising Inquiries and performing the following duties:
- Take outbound and inbound calls,
- Answer caller’s questions and provide solutions for inquiries by identifying customer’s needs and utilizing account information to do so
- Coordinator computer software by renewing and starting NRA memberships
- Offer up sales and process payments and take payment for donations.
Education
GED -
Baldwin High School, Adult Learning School. Capella University
undergraduate degree - Business Administration
Capella University
Minneapolis, MNSkills
- Cash management, Microsoft Word, Excel, algebraic and business math concepts
- Rapid and accurate typing speed at 35 words per minute
- Customer Service experience and skills
Timeline
Remote Customer Service Representative
03.2020 - 09.2020
Food Service Supervisor
Georgia Public Safety Training Center
04.2019
Customer Service Representative
WELLS FARGO
10.2000
GED -
Baldwin High School, Adult Learning School. Capella University
undergraduate degree - Business Administration
Capella University