Malinda Adams
Thornton,CO
Summary
Highly motivated Sales Associate with more than 20 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Major Account Executive
Shamrock Foodservice
Commerce City, CO
08.2018 - 04.2020
- Manage multi-unit customers while maintaining certain Gross Profit Margin
- Training and education to customers on Menu Profit System,Shamrock University
- Current customer base of 70 customers and relationships
- Responsible for all new contracts,deviations, credits
- Top New Sales Rep of Year Award 2019
- Managed relationships with Vendors to educate customers and grow sales
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Grew market penetration and sales figures by leveraging supplier relationships and personally overseeing negotiations resulting in 40% revenue increase.
Major Account Executive
US Foods
Centennial, CO
06.2016 - 08.2018
- US Food Emergency Response Team, Manage multi-unit customers while maintaining certain Gross Profit Margin
- Responsible for all Purchasing Programs and Contracts for all fires in Colorado and Wyoming
- Manage Casino clienteles: Monarch and Agfinity Group
- Current customer base of 58 customers and relationships
- Maintain current role as National Sales/Account Executive in tandem with current role
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased gross sales from $12 million to $16million and exceeded goals for sales, revenue and profit margins.
- 2018 Top Major Executive of Year
Territory Sales Manager
US Foods
Centennial, CO
01.2014 - 06.2016
- Rebuilt and organized new territory while managing current business and growing new business
- Achieved #1 in sales weekly on team, top sales reps in Net Accounts and Street Customers on ecommerce
- Organized and helped District Sales Manager with monthly training on opening new business and converting customers to .com
- Organized and helped trained in Women Leadership Group
- Established and maintained 50 accounts over 2 years , expanding territory by $2 million
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
National Sales/ Account Executive
US Foods
Centennial, CO
08.2005 - 01.2014
- Established new accounts in assigned territory of 50 customers
- Opened and successfully managed $8M customer First Meridian and grew them to $15M customer
- Managed all purchasing programs and deviated contracts while maintaining certain Gross Profit Margin
- Account Executive of Year 2006,2009,2012,2014
- Awarded Exclusive Brands Executive for effectively forecasting trends, conducting performance evaluations and reporting data to management.
- Opened new national account customers across 2 markets and increased product sales to over $7 million
IT Support Specialist
US Foods
Centennial, CO
06.2004 - 08.2005
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers for ecommerce customers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Customer Service/Manager
US Foods
Centennial, CO
12.2002 - 06.2004
- Conducted training and mentored 40 team members to promote productivity, accuracy and commitment to friendly service.
- Coached 40 employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Built Training Manual and Exclusive Brands Book to help new associates
- Rising Star Award 2004
- Onboarded new employees with training and new hire documentation
- Delivered feedback to decision-makers regarding employee performance and training needs
Customer Service Rep
US Foods
Centennial, CO
06.1999 - 12.2002
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Bachelor of Science - Business Administration And Management
MSU Denver
Denver, COSkills
- Business Development
- Account Management
- Leader
- Effective Communicator
- Key Accomplishments:
- 12 years’ experience in Outside Sales environment
- Consistently meet or exceed sales quota monthly and yearly
- Demonstrate problem solving, solutions implementation, self-disciplined and motivated to succeed
- Mentor for all new hires
- Women’s Leadership Division Participant and Trainer
- Proven success with primary vendors and selling exclusive brand products, programs and market trends related to
- Proficient in Prism & Tandem & Sales Force
- Brand Development
- Solution selling
Timeline
Major Account Executive
Shamrock Foodservice
08.2018 - 04.2020
Major Account Executive
US Foods
06.2016 - 08.2018
Territory Sales Manager
US Foods
01.2014 - 06.2016
National Sales/ Account Executive
US Foods
08.2005 - 01.2014
IT Support Specialist
US Foods
06.2004 - 08.2005
Customer Service/Manager
US Foods
12.2002 - 06.2004
Customer Service Rep
US Foods
06.1999 - 12.2002
Bachelor of Science - Business Administration And Management
MSU Denver
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