Professional Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Work Authorization
Additional Information
Timeline

MALINDA DOCKINS

Cape Fox Government Services
East Wenatchee,WA
MALINDA DOCKINS
1
Certification
23
years of professional experience

Experienced Customer Service Supervisor and Fitness Center Manager with over two decades of success leading teams, driving sales, and optimizing retail operations. Expert in staff training, inventory management, and fostering high-value client relationships. A highly adaptable and dedicated professional committed to operational excellence and team success.

Work History

Physical Fitness Coordinator/Fitness Test Administ

2 Months
Cape Fox Government Services | 08.2026 - Current

Coordinate Physical Fitness exams with professionalism, consistency, and care for the United States Postal Inspection Services (USPIS)

Run the Physical Fitness Exam session with pre and post-brief, , enforce standard operating procedures and safety, Coordinate closely with certified Fitness test administrator and annual EMT /First responder, verify counts, and times through two persons validation, complete secure digital documentation and submit results within time.

Management

1 Year 11 Months
Ross | 10.2022 - 09.2024
  • Opened the store, prepared cash registers, balanced the safe, and managed daily store opening procedures.

Beauty Consultant

2 Years 3 Months
Macy's Beauty | 05.2022 - 08.2024
  • Drove sales and presales for beauty, fragrance, and skincare products while building a loyal client base and promoting memberships. Managed inventory, color-matched makeup, and conducted client outreach via phone and email. Trained new beauty consultants and managed closing procedures, including register reconciliation and deposits.

Personal Fitness Trainer

1 Year 8 Months
Anytime Fitness | 01.2021 - 09.2022
  • Engaged with gym members to evaluate fitness levels, established personalized goals, and converted leads into training and membership packages. Managed front-desk operations, handled inquiries, and ensured a clean, safe gym environment.

Gym Manager

1 Year 8 Months
Planet Fitness | 05.2020 - 01.2022
  • Managed gym operations and supervised staff, including scheduling and performance monitoring. Ensured strict adherence to health and sanitation protocols, managed inventory procurement, and oversaw equipment maintenance and facility safety.

Medication Aide

4 Months
Highgate Senior Living | 01.2020 - 05.2020
  • Administered medications according to prescribed schedules and supervised care staff to ensure high standards of resident care.

Medication Technician

1 Year 2 Months
Lighthouse Memory Care | 01.2019 - 03.2020
  • Managed medication administration and supervised caregivers and support staff to ensure a safe and supportive environment for residents.

Personal Fitness Trainer

1 Year
Thrive Community Fitness | 02.2018 - 02.2019
  • Utilized TRX certification to lead fitness evaluations and deliver customized one-on-one training sessions focused on client objectives and safety.

Front End Cashier

1 Year 1 Month
Safeway | 08.2015 - 09.2016

Customer Service Supervisor

1 Year 6 Months
Walmart | 12.2003 - 06.2005

Education

- Certified personal fitness trainer

NASM

Skills

Customer service support contributed to smooth client management.
Sales assistance supported business development activities.
Supervision support helped maintain daily workflow.
Customer service delivery improved client experience
Makeup application assistance supported client preparation
Interval training sessions improved client fitness engagement.
Medication administration supported care plan compliance
Mobility exercises improved movement support.
Fitness assessments provided baseline client data.
Personalized workout plans supported targeted training outcomes.
Functional fitness training improved practical strength and movement.
HIIT sessions supported conditioning and endurance work.
Personal training delivery supported client exercise goals.
Senior care support contributed to daily wellness needs.
Client relationship building supported retention and service continuity.
Healthcare services support strengthened care delivery.
Group fitness classes promoted participation and exercise adherence
Cardio training sessions improved cardiovascular conditioning.
Strength training sessions supported muscle development.
Medication aide duties supported resident health needs.
Corrective fitness exercises improved movement patterns.
Calisthenics sessions supported bodyweight conditioning.
Motivational fitness coaching encouraged client progress.
Caregiving support assisted with daily resident needs.
Pre-sales support contributed to client readiness.
Meal preparation supported nutrition and care routines.
Fitness zone training improved workout variety and engagement.
Flexibility exercises supported range of motion.
Fitness circuit training promoted efficient full-body workouts.
Memory care support contributed to resident safety.
Client progress tracking supported training adjustments.
Vital signs recording supported health monitoring.

Personal Information

  • Title: Customer service supervisor, Assistant Manager retail, Gym Manager, Sales Associate, Area Supervisor retail, Personal fitness trainer
  • Work Permit: Authorized to work in the US for any employer

Certification

Nurse delegation, Diabetes delegated, End of life, Alzheimer's and Dementia care, AIDS and HIV, Nurse delegation, HCA, NASM CPT, Home Care Aide Certification, Driver's License, Weight Management Specialist, NASM Certified Personal Trainer, Women's Fitness Specialist, Performance Enhancement Specialist, Youth Exercise Specialist, CPR/First Aid

Work Authorization

Authorized to work in the US for any employer

Additional Information

Passionate and versatile professional with over 15 years of experience in supervisory and management roles, alongside 20+ years in sales and customer service. Highly skilled in healthcare and wellness with 12+ years of experience in caregiving and medication administration, holding active HCA, Nurse Delegation, and Diabetes Delegation certifications. Nationally certified Personal Fitness Trainer (NASM) for over 5 years. Dedicated to fostering positive relationships, delivering exceptional care, and continuously acquiring new skills to support diverse populations.

Timeline

Physical Fitness Coordinator/Fitness Test Administ

Cape Fox Government Services
08.2026 - CurrentRead More

Management

Ross
10.2022 - 09.2024Read More

Beauty Consultant

Macy's Beauty
05.2022 - 08.2024Read More

Personal Fitness Trainer

Anytime Fitness
01.2021 - 09.2022Read More

Gym Manager

Planet Fitness
05.2020 - 01.2022Read More

Medication Aide

Highgate Senior Living
01.2020 - 05.2020Read More

Medication Technician

Lighthouse Memory Care
01.2019 - 03.2020Read More

Personal Fitness Trainer

Thrive Community Fitness
02.2018 - 02.2019Read More

Front End Cashier

Safeway
08.2015 - 09.2016Read More

Customer Service Supervisor

Walmart
12.2003 - 06.2005Read More

NASM

from Certified personal fitness trainer
Read More
MALINDA DOCKINS