Malinda Hannahs

• Handled confidential and sensitive information with discretion and tact.
• Answered phone calls and email inquiries.
• Maintain Schedule and client appointments
• Review, prioritize and respond to emails within a timely manor
• Organize documents
• Maintaining records and filing
• Maintain a clean office
• Assist with Data entry
• Assist with Bookkeeping duties
• Handled sensitive information with the utmost professionalism and confidentiality

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold items such as appetizers, food items, and mixed drinks to enhance sales numbers.

• Increased brand awareness through event marketing, sales, and brand promotion.
• Planned and organized events by working together with managers and leaders throughout the community.
• Provided customer service using extensive knowledge of the Sequence of Service to provide every customer with exceptional service.
• Increased brand awareness by going to local companies and events and promoting loyalty programs, offering special accommodations for upcoming events such as fundraisers as well as promoting behind the scene kids birthday party tours.
• Communicated product value, quality, and style to educate and entice potential customers.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

· Updated training information in system

· Coordinated training schedules for pilots

· Maintained records for pilot training

· Updated pilot flight hours daily

· Updated monthly reports to reflect month past pilot hours

· Made sure pilot information was updated for FAA audits

· Archived previous pilot information accordingly

· Audited maintenance crew’s hours for previous year

· Worked with the accounting department and went through a year’s worth of maintenance hours and made sure pay was reflected accordingly and if not reported it.

· Helped with coordinating and setting up company events for customers outreach or appreciation

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Monitored new server performance and offered continuous support throughout training period.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.