Malinda Haynes
Miami
Summary
Dynamic and detail-oriented professional with experience at Citrus Health Network, excelling in patient care coordination and crisis intervention. Recognized for strong organizational skills and effective communication, ensuring patient satisfaction and safety. BLS certified and adept in HIPAA compliance, contributing to a secure and efficient healthcare environment.
Overview
20
20
years of professional experience
Work History
Unit Secretary
Citrus Health Network
04.2018 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Mental Health Technician
Citrus Health Network
05.2005 - 04.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Education
Certificate Of Technical Studies - Medical Insurance
Technical School
Miami Springs,FL05.2003
High School Diploma - General Studies
Coral Gables High School
Coral Gables, FL06.1993
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient data confidentiality
- Inpatient care
- Heartsaver first aid CPR AED (first aid CPR AED)
- BLS certified
Timeline
Unit Secretary
Citrus Health Network
04.2018 - Current
Mental Health Technician
Citrus Health Network
05.2005 - 04.2018
Certificate Of Technical Studies - Medical Insurance
Technical School
High School Diploma - General Studies
Coral Gables High School
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