Malinda Ranshaw
Edgewood,MD
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at ExpressCare Medical Clinic. Expert in patient registration and HIPAA compliance, delivering exceptional customer service. Proven ability to manage front desk operations efficiently while maintaining a flexible schedule and ensuring patient satisfaction through effective problem-solving and organization.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
ExpressCare Medical Clinic
08.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Registered and verified patient records before triage with most up-to-date information.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Guided patients through the process of finalizing critical medical forms.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed patient appointments, ensuring efficient check-ins and check-outs.
Grocery Delivery Driver
DoorDash
01.2023 - Current
- Drove safely at all times to avoid accidents and harm.
- Delivered food accurately and promptly, boosting customer satisfaction.
- Executed on-time pickups from stores to align with delivery time expectations.
- Optimized route efficiency using GPS technology.
- Enhanced customer satisfaction by ensuring accurate and timely delivery of grocery orders.
Personal Shopper
Instacart
11.2017 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced tasks effectively while preserving high service quality and attention to detail.
Key Holder
Payless Shoes
09.2008 - 07.2017
- Oversaw daily cash operations to maintain transaction accuracy.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Organized store environment by cleaning floors and surfaces after hours.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Executed routines to ensure store remains stocked and orderly.
Photographer/ Assistant Manager
Picture People
02.2006 - 08.2008
- Achieved aesthetic enhancement through digital editing of photos.
- Took photos from different angles and perspectives to capture perfect images.
- Provided image proofs allowing clients to select top photos from shoot.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided direct assistance to customers while evaluating their preferences and requirements.
Education
General Studies
Edgewood High School
Skills
- Front desk operations
- Telephone etiquette
- Patient registration
- HIPAA compliance
- Proficient in Experity and Clockwise
- Point-of-sale system
- Petty cash management
- Insurance verifications
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Organization and time management
- Flexible schedule
Timeline
Medical Receptionist
ExpressCare Medical Clinic
08.2024 - Current
Grocery Delivery Driver
DoorDash
01.2023 - Current
Personal Shopper
Instacart
11.2017 - Current
Key Holder
Payless Shoes
09.2008 - 07.2017
Photographer/ Assistant Manager
Picture People
02.2006 - 08.2008
General Studies
Edgewood High School