Malinda Scott
Henrico ,VA
Summary
Proven leader and efficient Shift Supervisor at Walgreens, adept in cash handling and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, ensuring financial accuracy and effective staff management. Demonstrated expertise in inventory control, fostering a safe and productive work environment. Achieved significant improvements in service quality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Walgreens
06.2011 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
GED - General Studies
Hermitage High School
Henrico, VA Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Inventory control
- Project management
- Team leadership
- Team supervision
- Creative problem solving
- Inventory counts
Timeline
Shift Supervisor
Walgreens
06.2011 - 02.2025
GED - General Studies
Hermitage High School
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