Malinda Truog
Spring Hill
Summary
Seasoned Business Intelligence Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity. Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success. Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
Overview
13
13
years of professional experience
Work History
Business Analyst
DST Systems
Kansas City
10.2004 - 10.2005
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Provided technical support for existing reports, dashboards or other tools.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Delivered elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Collected, tracked and evaluated current business and market trend data.
Senior Software Quality Analyst
DST Systems
Kansas City
12.1998 - 10.2004
- Designed routine maintenance schedule for automated test scripts, enabling compliance with latest conventions and framework updates affecting system architectures.
- Created and maintained database of common and known testing defects.
- Produced test scripts for new automated software testing rounds.
- Recreated conditions submitted through client error logs to test performance under circumstances likely to reveal operating system compatibility issues and other desktop environment shortcomings.
- Performed manual and automated tests on various platforms using different tools such as Selenium WebDriver, JUnit.
- Provided support during production deployments ensuring that all applications are released without any issues.
- Developed and implemented software quality assurance processes, procedures and standards.
- Evaluated existing QA processes for effectiveness and identified opportunities for improvement where applicable.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Communicated with developers and software engineers regarding non-compliance in existing code with updates to compilers and evolving standards of best practice in C#, Java and Python.
Tailored Issue Underwriter
Fortis Benefits
Kansas City
10.1997 - 10.1998
- Prepared and presented reports on loan activities and performance to senior management.
- Followed underwriting guidelines in developing rates for new and renewal groups.
- Ensured timely submission of all documents needed for closing transactions.
Customer Sales Manager
Americo Life
Kansas City, MO
08.1992 - 08.1997
- Maintained up-to-date knowledge of company products and services to facilitate sales conversations with customers.
- Monitored competitor activities in order to remain competitive in the marketplace.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
Education
Bachelor of Arts - Business Communication
Washburn University of Topeka
Topeka, KS05-1992
Skills
- Requirements gathering
- Data analysis
- SQL programming
- Functional specifications
- Project management
- User acceptance testing
Community Involvement/Affiliations
- Vice Chairperson for Hernando County Fine Arts Council
Timeline
Business Analyst
DST Systems
10.2004 - 10.2005
Senior Software Quality Analyst
DST Systems
12.1998 - 10.2004
Tailored Issue Underwriter
Fortis Benefits
10.1997 - 10.1998
Customer Sales Manager
Americo Life
08.1992 - 08.1997
Bachelor of Arts - Business Communication
Washburn University of Topeka
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