Malinda Zaldivar
Battle Ground
Summary
Dedicated professional with extensive experience in customer relations and team development. Known for resolving conflicts and enhancing customer satisfaction, ready to leverage skills in a new managerial role to deliver outstanding service.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Dollar Tree
Battle Ground, WA
04.2022 - 02.2026
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members on store processes and customer service best practices.
- Analyzed inventory levels, optimizing stock replenishment to meet customer demands efficiently.
- Implemented merchandising strategies to enhance product visibility and drive sales growth.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience satisfaction.
Sales Associate
Office Max
Vancouver, WA
01.2018 - 08.2020
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Built strong relationships with customers, driving repeat business and referrals.
- Trained new sales associates on operational procedures and customer engagement techniques.
- Streamlined checkout processes, reducing wait times and enhancing the customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Leasing Specialist
Templeton Property Management
Vancouver, WA
03.2012 - 10.2017
- Facilitated lease negotiations to optimize tenant retention and satisfaction.
- Managed property listings across multiple online platforms to increase visibility and inquiries.
- Conducted market analysis to inform competitive pricing strategies for rental units.
- Collaborated with maintenance teams to ensure timely resolution of tenant requests and property issues.
- Streamlined application processing, improving turnaround time for prospective renters.
- Led initiatives to enhance tenant engagement through community events and feedback mechanisms.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Maintained accurate records of all leasing activity, providing valuable data for management .
- Maintained accurate records of all leasing activity, providing valuable data for management decisionmaking.
- Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Kept meticulous records of correspondence between management and tenants.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
Education
Associate of Applied Science - Medical Assisting
Clark College
Vancouver, Washington, WA05-1998
Evergreen High School
Vancouver, WA06-1990
Certified Dental Asssistant - Dental Assisting
Clark County Vocatioanal Skills Center
Vancouver, WA06-1990
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Conflict resolution
Timeline
Assistant Manager
Dollar Tree
04.2022 - 02.2026
Sales Associate
Office Max
01.2018 - 08.2020
Leasing Specialist
Templeton Property Management
03.2012 - 10.2017
Associate of Applied Science - Medical Assisting
Clark College
Evergreen High School
Certified Dental Asssistant - Dental Assisting
Clark County Vocatioanal Skills Center