Maliri Hernandez
Belton,TX
Summary
Dependable and professional individual with extensive experience and highly developed critical thinking, problem-solving, and organizational skills. Natural communicator and team player well-versed in operating cash registers and providing excellent customer service. Consistently delivers quality work that exceeds expectations. Recognized for reliability, with a strong focus on customer satisfaction and fostering teamwork within the organization.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Wingstop
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various roles within the establishment during high-stress situations.
- Developed strong knowledge of menu offerings to provide accurate information and recommendations to callers.
Crew Member
Mcdonald's
08.2022 - 09.2024
- Resolved customer complaints in a professional manner
- Monitored quality of food served to ensure it met company standards for presentation and temperature
- Processed takeout orders quickly to ensure timely delivery of meals
- Performed cashier duties such as taking orders, collecting payments and providing change
- Provided excellent customer service to maintain a positive atmosphere for guests
- Maintained an organized work area to ensure efficient operations
Cashier
Little Caesars
01.2022 - 07.2022
- Assisted customers over the phone regarding store operations, product information and order placement
- Resolved customer complaints professionally in accordance with company policy
- Performed other duties as assigned by management
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Accepted cash and credit card payments, issued receipts and provided change
- Maintained work area and kept cash drawer organized
Education
High School Diploma -
Temple High School
Temple, TX05.2023
Skills
- Customer Satisfaction
- Teamwork and Positive Attitude
- Initiative and Self-Motivation
- Patience and composure
- Reliable and Responsible
- Active Listening
Timeline
Customer Service Cashier
Wingstop
09.2024 - Current
Crew Member
Mcdonald's
08.2022 - 09.2024
Cashier
Little Caesars
01.2022 - 07.2022
High School Diploma -
Temple High School