Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malissa Haynes

Ypsilanti,MI

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Develops strategies, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Curbside Team Lead

Meijer
11.2022 - 06.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals that needed improvement.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked fast to meet assigned daily picking quotas.

Deli/Bakery Team Leader

Meijer
05.2022 - 11.2022
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Grocery Team Member

Meijer
06.2018 - 05.2022
  • Kept cases and shelves clean and well-stocked by front-facing, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Maintained dairy department stock level.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Performed key tasks to promote inviting grocery store appearance.

Cashier

Meijer
06.2017 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Learned duties for various positions and provided backup at key times.

General Manager

Marcos Pizza
08.2012 - 05.2017
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with customers by employing careful listening and communication skills.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

High School Diploma -

Milan High School
Milan, MI
05.2011

Skills

  • Complaint Resolution
  • Key Performance Indicators (KPI)
  • Team Monitoring
  • Guest Satisfaction
  • Cash Register Operation
  • Coordinate Schedules
  • Customer Service Management
  • Product Display

Certification

  • Food Safety Manager, National Registry Of Food Safety Professionals - March 31,2022-March 31,2027

Timeline

Curbside Team Lead

Meijer
11.2022 - 06.2023

Deli/Bakery Team Leader

Meijer
05.2022 - 11.2022

Grocery Team Member

Meijer
06.2018 - 05.2022

Cashier

Meijer
06.2017 - 06.2018

General Manager

Marcos Pizza
08.2012 - 05.2017

High School Diploma -

Milan High School

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Malissa Haynes