Malissa Ledesma
Azusa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lockbox Processor
Bank Of New York Mellon Corp
12.2021 - Current
- Processed and reconciled payments received by lockbox.
- Verified accuracy of data on payment documents.
- Maintained records of all payments processed.
- Generated daily reports to summarize payments received.
- Identified and corrected discrepancies in processing systems.
- Ensured compliance with bank regulations and policies.
- Monitored accounts for potential fraud or suspicious activity.
- Collaborated with other departments to resolve any issues quickly.
- Performed quality control checks on payment documents.
- Received and recorded cash, checks and transfers.
HR Generalist
Buena Vista Foods
05.2020 - 12.2021
- Provided support during collective bargaining negotiations with unions.
- Responded to inquiries from employees regarding benefits packages.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Conducted employee onboarding process, orientations, and exit interviews.
- Coordinated benefit administration activities such as enrollments, changes, terminations.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Developed incentives to drive employee retention and improve work culture.
Office Manager
MRJ Packaging
04.2018 - 05.2020
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Created, maintained and updated filing systems for paper and electronic documents
Education
Some College (No Degree) - Psychology
Citrus College
Glendora, CAHigh School Diploma -
El Camino High School
Whittier, CA06.2004
Skills
- Employee Retention
- Recruiting
- Project Management
- Training Development
- Critical Thinking
- Customer Relations
- Troubleshooting
- Good Telephone Etiquette
- Multitasking Abilities
- Fluent in spanish
- Data Entry
- Supervision and leadership
- Recordkeeping
- Task Prioritization
- Problem-Solving
- Interpersonal Communication
Certification
State Fire Marshalls Certification
Timeline
Lockbox Processor
Bank Of New York Mellon Corp
12.2021 - Current
HR Generalist
Buena Vista Foods
05.2020 - 12.2021
Office Manager
MRJ Packaging
04.2018 - 05.2020
Some College (No Degree) - Psychology
Citrus College
High School Diploma -
El Camino High School