Summary
Overview
Work History
Education
Skills
Timeline
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Malissa Rodriguez

Houston,Texas

Summary

Dynamic professional specializing in the development and management of customer relationships to drive growth for hospital services. Proactive in identifying market gaps and other strategic opportunities. Dedicated professional with demonstrated strengths in customer service, including, Physicians and surgeons, CEOs of outreach hospitals, free standing ER/urgent care leadership and staff, advanced practice providers, and physician office staff. Committed to achieving and exceeding goals with strong background cultivating positive relationships and exceeding goals.

Overview

8
8
years of professional experience

Work History

Physician and Provider Relations

HCA Hospital Northwest
12.2023 - Current
  • Hospital leadership and operations, focusing on key internal and external customers to grow hospital volumes.
  • Develop and execute strategic plans to grow hospital volumes, including inpatient admissions and outpatient services.
  • Developed solid relationships with industry partners, furthering business development objectives.
  • Actively prospects for new business and growth in hospital environment.
  • Issue Resolution processes and work to implement solutions for gaining or retaining business.
  • Acquired consistent new business with well-formulated and executed strategies based on market expertise.

Marketing Outreach Coordinator

SignatureCare Emergency Center
01.2017 - 12.2023
  • Created and executed comprehensive marketing strategies to promote services and brands focusing on networking and fostering relationships with physicians, clinics and medical practices.
  • Gathered referral data based on patient intake from other clinics, utilizing this data to inform strategic decision-making processes and optimize referral programs.
  • Educated referring physicians about the services and specialties offered, coordinated referrals, and ensured a smooth referral process, addressing concerns and questions effectively.
  • Gathered feedback and insights to enhance collaboration and optimize patient care, demonstrating effective communication and relationship-building skills.
  • Engaged in humanitarian efforts, spreading awareness, building partnerships and crafting compelling narratives to enhance the brand image and support non-profit endeavors.
  • Planned, organized and executed events, demonstration expertise in event planning, venue selection, logistics, promotion, marketing content creating, branding attendee engagement, data collection, analysis, and post event follow up.

Education

GPA:3.5 -

Houston Community College

Currently enrolled - Bachelor of Business Administration: Marketing

Western Governors University

Skills

  • Strategic sales planning
  • Communications management
  • Identifies critical activities and tasks
  • Report writing
  • Critical thinking skills
  • Excellent communication skills
  • Prospects for new business and growth
  • Customer relationship
  • Sales Strategies
  • Network abilities
  • Data Collection
  • Physician Liaison

Timeline

Physician and Provider Relations

HCA Hospital Northwest
12.2023 - Current

Marketing Outreach Coordinator

SignatureCare Emergency Center
01.2017 - 12.2023

GPA:3.5 -

Houston Community College

Currently enrolled - Bachelor of Business Administration: Marketing

Western Governors University

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Malissa Rodriguez