Malissia Hayward
Gardendale
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Center Ranch Veterinary Services
01.2012 - 09.2017
- Administered vaccinations and medications under veterinarian supervision to ensure optimal animal health.
- Assisted in surgical procedures by preparing instruments and monitoring anesthesia levels for patient safety.
- Conducted routine laboratory tests and analyzed results to support accurate diagnoses and treatment plans.
- Educated pet owners on post-operative care, nutrition, and preventive measures for enhanced animal wellbeing.
- Maintained inventory of medical supplies, ensuring availability while minimizing waste through efficient management practices.
- Mentored new technicians on best practices in animal handling, clinical procedures, and equipment usage for skill development.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Veterinary Technician
Kuykendahl Veterinary Clinic
05.2008 - 01.2012
Sales Associate
Kohl's
02.2005 - 05.2008
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained up-to-date knowledge of current promotions and sales events.
- Processed transactions accurately using POS systems, enhancing operational efficiency.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Analyzed inventory levels to optimize stock management and reduce overages.
- Developed strategic merchandising displays to attract customer attention and boost sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
CPC - Medical Coding And Billing
DeVry University
Lisle01-2026
Skills
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Verbal/written communication
- Meeting deadlines
- Professional demeanor
- Strategic planning
- Policy and procedure adherence
Certification
Certified Professional Coder with American Academy of Professional Coders
Timeline
Veterinary Technician
Center Ranch Veterinary Services
01.2012 - 09.2017
Veterinary Technician
Kuykendahl Veterinary Clinic
05.2008 - 01.2012
Sales Associate
Kohl's
02.2005 - 05.2008
CPC - Medical Coding And Billing
DeVry University