Maliyah Lewis
Pensacola,FL
Summary
Dynamic Online Personal Shopper at Walmart with a proven track record of enhancing customer satisfaction through personalized recommendations and meticulous order accuracy. Leveraging strong attention to detail and exceptional customer service skills, I consistently exceed expectations, ensuring timely and accurate deliveries while fostering a welcoming shopping environment.
Overview
1
1
year of professional experience
Work History
Online Personal Shopper
Walmart
Pensacola, FL
04.2024 - 03.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
Education
Booker T. Washington Senior High
Pensacola, FLPre Nursing
Pensacola State College
Pensacola, FLSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Hospitality and accommodation
- Customer service
- Attention to detail
- Prioritizing orders
- Upbeat and outgoing attitude
- Decision-making
- Online order processing
- Heavy lifting
- Product knowledge
- Verifying order accuracy
- Planning and organization
- Merchandise selection
- Verbal and written communication
- Product awareness
Timeline
Online Personal Shopper
Walmart
04.2024 - 03.2025
Booker T. Washington Senior High
Pre Nursing
Pensacola State College