Maliyah Troupe
Patient-focused professional with experience in care support and front desk operations, bringing strong customer service, attention to detail, and time management to accurate records, patient monitoring, and smooth daily workflows. Compassionate and adaptable Patient Care Aide at Athens Limestone Hospital, skilled in recording vital signs and delivering patient-focused care. Enhanced patient satisfaction through attentive support and effective communication, while fostering teamwork and collaboration. Committed to continuous professional improvement and maintaining high standards of care for diverse patient needs. While also being a team leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients, and family to provide continuous top-quality care and education. Flourishing as a nursing assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Work History
Front Desk Receptionist
4 Months- Managed patient check-in, scheduling, and front desk flow to maintain efficient daily operations.
- Answered multi-line phone calls, routed inquiries, and resolved routine concerns with professionalism.
- Verified demographic, insurance, and appointment information for accurate registration records.
- Coordinated calendars across staff to minimize conflicts and support timely patient visits.
- Maintained confidential records and complied with privacy procedures during daily reception duties.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Patient Care Assistant
2 Years- Assisted patients in maintaining healthy skin through wound checks, integrity assessments, and bathing of bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Documented temperatures, blood pressures, pulse, and respiration rates as instructed by medical or nursing staff.
- Enhanced patient satisfaction by supporting individuals with personal tasks like dressing and walking.
- Remained alert to problems or health issues of clients and competently responded.
- Facilitated activities of daily living for patients unable to self-care and supported those with limited mobility in task completion.
Team Member/ Team Leader
2 Years 7 Months• Became an assistant team lead within 6 months of working
• Formed strong bonds with my coworkers and managers
• In charge of product preparation and service
• Increased productivity by keeping meticulous records of daily progress and identifying and correcting flaws
• Successfully communicated with all members of my team in order to navigate job responsibilities and complete daily tasks Quickly resolved issues to stay on track with my productivity goals
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Demonstrated knowledge of company mission, goals, and mentored employees in reaching objectives aligned with the company's core values.
Nursing Assistant
7 Months- Kept track of the patientls intake and dietary needs, as well as assisting with feeding 05/2020 - 12/2020
• Increased patient satisfaction by assisting with activities of daily living such as bathing, dressing, toileting, and exercising
• Cared for patients, checking on their needs on a regular basis and maintaining high standards of patient care
• Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans
• Assisted with daily living activities such as personal hygiene, feeding, and ambulation
• Gathered samples in order to complete tests for the patient, looking for any changes that could indicate potentially dangerous conditions
• Checked patients' vital signs and recorded everything I learned, noting any significant changes to report
• Assessed patient needs and obtained necessary care for medical and personal concerns in response to patient alarms and requests