Maliyah (Liyah) Harlan
West Chester,OH
Summary
Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Phlebotomist
UC Health
Cincinnati, OH
05.2023 - 01.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Ensured compliance with federal regulations governing laboratory procedures.
Leasing Agent
Heirlooms of Cincinnati/5501 @ Norwood
Cincinnati, OH
05.2022 - 05.2023
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Negotiated rental agreements with potential tenants.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Assisted in preparing legal documents such as eviction notices when necessary.
Server
Red Lobster
Forest Park, OH
04.2021 - 11.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Remote Healthcare Associate
Conduent
Cincinnati , OH
09.2020 - 11.2021
- Ensured compliance with HIPAA regulations when handling protected health information.
- Provided reminder calls to clients prior to scheduled visits.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained high levels of professionalism when interacting with clients both verbally and written.
- Answered incoming calls in a timely manner and provided accurate information on services.
- Updated databases with new and modified client data.
Customer Service Shift Lead
Target
Hamilton, OH
06.2018 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Data Entry Specialist
Faith Enterprise Pest Control
Monroe, OH
03.2016 - 06.2018
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Maintained client confidence by keeping information confidential.
- Identified errors in the data entry process and corrected them promptly.
Education
Phlebotomy Certification - Phlebotomy
Phlebotomy Training USA
Blue Ash, OH05.2023
High School Diploma -
Lakota East High School
Liberty Township, OH05.2020
Skills
- Infection Control
- Specimen Preparation
- Blood Collection
- Venipuncture
- Data Entry
- Paperwork Processing
- HIPAA
- Staff Management
- Account Updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Customer Service
- Guest Engagement
- Sales Expertise
- Item Promotion
- Sales Closing
- Payment Processing
- Complaint Resolution
Timeline
Phlebotomist
UC Health
05.2023 - 01.2024
Leasing Agent
Heirlooms of Cincinnati/5501 @ Norwood
05.2022 - 05.2023
Server
Red Lobster
04.2021 - 11.2022
Remote Healthcare Associate
Conduent
09.2020 - 11.2021
Customer Service Shift Lead
Target
06.2018 - 08.2020
Data Entry Specialist
Faith Enterprise Pest Control
03.2016 - 06.2018
Phlebotomy Certification - Phlebotomy
Phlebotomy Training USA
High School Diploma -
Lakota East High School
Similar Profiles
Kenneth GrahamKenneth Graham
Medical Assistant Health Unit Coordinator at UC HealthMedical Assistant Health Unit Coordinator at UC Health
Benjamin WhitmanBenjamin Whitman
RN-BSN at UC HealthRN-BSN at UC Health
Lauren EarllLauren Earll
Endoscopy RN at UC HealthEndoscopy RN at UC Health
Thalia Marie McCannThalia Marie McCann
Infectious Diseases Clinical Specialist at UC HealthInfectious Diseases Clinical Specialist at UC Health
Oliver HinesOliver Hines
Facility Technician at Clean HarborsFacility Technician at Clean Harbors