Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mallina Lopez

Fort Worth,TX

Summary

Dynamic and results-driven professional with a strong background in customer service at Teleperformance. Proven expertise in multi-line phone management and problem-solving, ensuring efficient operations and high customer satisfaction. Recognized for exceptional organizational skills and ability to thrive in fast-paced environments, consistently meeting deadlines and enhancing team collaboration.

Overview

13
13
years of professional experience

Work History

Front Desk Assistant Tax Professional

Estella Rivera
Fort Worth, TX
01.2021 - 05.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
  • Maintained clean and organized front desk areas to uphold polished company image.

FedEx Ground

Mitchell Martin
09.2018 - 06.2020
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • loading and un loading trailers
  • Package handler
  • sorting
  • scanning
  • moving packages of varying sizes and weights, and ensuring they are processed efficiently and safely.lifting, pushing, pulling, carrying, and bending.

Wm Automotive

Deen Smith
Fort Worth, TX
10.2015 - 08.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • order pulling
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • packer

Teleperfomance

Janet Lopez
Fort Worth, TX
01.2011 - 12.2013

worked full time as a customer service representative

telephone and internet billing, marketing trouble shooting.

taking payments,

  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

Fort Worth Isd Adult Education
06-2023

Skills

  • Data entry
  • Multi-line phone management
  • Customer service
  • Problem solving
  • Organizational skills
  • Team collaboration
  • Time management

Languages

Spanish

Timeline

Front Desk Assistant Tax Professional

Estella Rivera
01.2021 - 05.2024

FedEx Ground

Mitchell Martin
09.2018 - 06.2020

Wm Automotive

Deen Smith
10.2015 - 08.2017

Teleperfomance

Janet Lopez
01.2011 - 12.2013

GED -

Fort Worth Isd Adult Education
Mallina Lopez