Mallori Falcon

• Assisted in training new staff on smoothie preparation techniques.
• Managed daily inventory, and ensured product quality standards were met.
• Coordinated team schedules to optimize shift coverage and service efficiency.
• Resolved customer complaints to maintain a positive store atmosphere and experience.
• Monitored employee attendance records, timekeeping, and payroll information.
• Collaborated with management on developing strategic plans for achieving business goals.
• Created reports on sales trends, inventory levels, and financial data.
• Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities, and goals.
• 100% on quality, service, and control audit. Only store in the entire company. 98% on the EcoSure audit.
• 4.1/5 stars on Google.

-Maintained clear pathways by collecting carts from parking lot and ensuring handicap spaces remained accessible.
-Assisted with loading orders to enhance customer service efficiency.
-Verified membership status at entrance and checked receipts at exit for compliance.
-Processed high-value transactions, cashiering orders exceeding $10,000 in tobacco and $5,000 in food.
-Closed vault nightly, handling business delivery checks and in-store checks accurately.
-Operated MIMO machine for cash and coin deposits, ensuring till accuracy.
-Executed return process by checking purchase prices to guarantee correct refunds.
-Managed membership activities, including renewals, cancellations, and business sign-ups.

-Processed requests for access to vault, verifying identity and authorization.

-Adhered to vault and bank security standards at all times.

-Unloaded and verified incoming transfers from armored car services.

-Organized files, supplies, equipment and other materials within the vault area.

• Assisted customers with apparel selections and provided product knowledge.
• Stocked and organized merchandise on sales floor to ensure product visibility.
• Maintained store cleanliness and ensured compliance with safety standards.
• Processed transactions accurately at the cash register for customer purchases.
• Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
• Recovered and organized stock throughout each shift to keep racks customer-ready.
• Stocked shelves with newly arrived merchandise according to store guidelines.
• Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
• Updated pricing to reflect permanent changes and temporary sales drops.
• Adhered to loss prevention policies while processing customer purchases.
• Identified potential theft by monitoring suspicious activity in the store.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Placed special orders or called other stores to find desired items.
• STAR Safety Team Leader.