Mallory Bauer
Chicago,IL
Summary
Experienced leasing and office management professional with Yardi expertise, Fair Housing knowledge, and strong customer service skills. Skilled in lease administration, rental screening, and resolving resident issues while supporting smooth daily operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Leasing Agent
Waterton
Chicago, IL
07.2024 - Current
- Prepared lease agreements and coordinated resident move-ins.
- Processed apartment applications and verified screening documents.
- Supported lease renewals and resident retention efforts.
- Responded to resident inquiries with professional customer service.
- Promoted available apartments through marketing and follow-up outreach.
- Applied Fair Housing standards during every leasing interaction.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Maintained leasing records in Yardi and community files.
- Analyzed market trends to determine competitive rents for each unit type.
- Developed marketing strategies to attract new tenants.
Medical Office Manager
Serene Chiropractic & Physical Therapy
Elgin, Illinois
03.2019 - 08.2021
- Managed daily operations for chiropractic and physical therapy front office
- Coordinated patient scheduling, check-ins, and appointment reminders
- Supervised reception staff and supported team workflow
- Processed insurance verification, claims, and patient billing
- Maintained accurate electronic health records and office files
- Monitored inventory and ordered medical and office supplies
- Coordinated with insurance companies to verify coverage of services rendered.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Medical Administration Specialist
Molecular Imaging of Chicago
Oak Brook, Illinois
09.2017 - 03.2019
- Checked insurance coverage and authorization needs for diagnostic procedures.
- Coordinated patient appointments to optimize clinic workflow and enhance patient satisfaction.
- Managed scheduling systems to support timely, efficient patient visits.
- Kept patient records accurate and compliant with privacy regulations and organizational policies.
- Facilitated communication among staff to promote efficient clinic operations.
- Verified patient information and ensured coding accuracy to support billing processes.
- Coordinated referral paperwork with physicians and radiology staff.
- Updated patient records in electronic medical systems.
- Maintained confidentiality of records relating to clients' treatment
Education
Bachelor of Science - Biology
Northern Illinois University
Dekalb, IL05-2020
Associate of Science -
College of DuPage
Glen Ellyn, IL05-2018
Skills
- Lease administration
- Yardi systems
- Fair Housing compliance
- Rental screening
- Lease documentation
- Market analysis
- Customer service
- Tenant relations
- Professional communication
- Conflict resolution
- Problem solving
- Time management
Certification
- Illinois Leasing License
- HIPPA Certification
- OSHA Radiation Safety for Healthcare
- CPR/AED
Timeline
Leasing Agent
Waterton
07.2024 - Current
Medical Office Manager
Serene Chiropractic & Physical Therapy
03.2019 - 08.2021
Medical Administration Specialist
Molecular Imaging of Chicago
09.2017 - 03.2019
Bachelor of Science - Biology
Northern Illinois University
Associate of Science -
College of DuPage