Mallory Phillips
South Jordan
Summary
Orthodontic assistant with 20 years of experience in the fast paced orthodontic field. Motivated and quick to learn new tasks and procedures. Well rounded with strong skills in orthodontic assisting, treatment coordinating, front desk duties, and clinical management.
Overview
20
20
years of professional experience
Work History
Treatment Coordinator/ Clinical Manager
Utah Orthodontic Care
08.2022 - Current
- Collaborated closely with the orthodontist to develop customized treatment plans tailored to each patient's needs.
- Explained treatment options to patients to ensure understanding of the treatment and its benefits.
- Verified insurance and communicated coverage to patients.
- Presented treatment fees and payment options to patients.
- Improved patient retention by providing excellent customer service and establishing rapport with patients.
- Maintained strong professional relationships with referring dental offices.
- Managed clinic operations.
- Encouraged a positive and supportive work environment for staff members by promoting open communication and teamwork within the office.
Orthodontic Assistant/ Treatment Coordinator
Orthodontic Specialists
09.2004 - 07.2021
- Managed clinical logistics amongst seven offices within the practice.
- Assisted the orthodontist during new patient exams and discussed all treatment options with patients.
- Took initial, progress, and final records.
- Prepared patients for the orthodontist and preformed orthodontic adjustments.
- Documented progress notes after each appointment, ensuring a complete and organized patient record for future reference.
- Educated patients on proper care for braces, Invisalign, retainers, and orthodontic appliances.
- Took iTero scans for Invisalign and orthodontic appliances such as Herbsts, Maras, Palatal Expanders, and Hawley retainers.
- Formed and seated lingual bonded retainers.
- Took impressions, poured, and trimmed models for essix retainers.
Education
High School Diploma -
Norwood High School
Norwood, OH05.2003
Skills
- Reliability
- Excellent communication skills
- Attention to detail
- Multitasking
- Organizational skills
- Time management
- Orthodontic terminology
- Dental terminology
- Teamwork and collaboration
- Patient Care
- Appointment scheduling
- Telephone etiquette
- Treatment planning
- Verifying insurance
Timeline
Treatment Coordinator/ Clinical Manager
Utah Orthodontic Care
08.2022 - Current
Orthodontic Assistant/ Treatment Coordinator
Orthodontic Specialists
09.2004 - 07.2021
High School Diploma -
Norwood High School
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