Melissa Stoneking
Henderson
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
Work History
Office Manager-Treatment Coordinator
Green Valley Dental Group
07.2012 - Current
- Office Manager, Assistant Office Manager, Treatment Coordinator.
- 20 years of Clerical Experience
- Posting information to ledgers, payments, journals and reports.
- Assist with the production. Billing, receiving checks by mail and processes and balances accordingly; audits accounts receivable.
- Prepare, review and process time reports.
- Create and maintained inpatient care log that noted patient medical history, medications, and diagnoses
- Managed office space, equipment, and 10 employees, including providing for meeting space, central filing, and equipment and computer technology
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint.
- Answering high volume of phone calls, reviewing treatment and scheduling appropriately.
- Processed payments accurately and executed end-of-day reconciliations.
- Trained employees for office procedures including but not limited to proper phone etiquette, scheduling, greeting patients/customers, computer software.
- Research and Resolved claims disputes, requests for clarification, and appeals in an efficient and timely manner
Temp-Treatment Coordinator
Somerset Dental
09.2011 - 02.2012
- Patient check-in and check-out processes, enhancing overall patient experience
- Presented treatment plans explaining the need for treatment.
- Coordinated patient scheduling and insurance verification to optimize patient flow.
- Answering phones and scheduling patients accordingly.
- Maintained accurate health and dental records in compliance with HIPAA regulations.
Treatment Coordinator-Dental Assistant
Desert Dental
07.2003 - 06.2011
- Patient check-in and check-out processes.
- Maintained health and dental records in compliance with HIPAA regulations.
- Coordinated patient scheduling and insurance verification.
- Claims researching, Entering Insurance payments, appealing claims, collections and billing.
- Presenting treatment plans and explaining the need for treatment
- Answering phones and scheduling appointments
- Assisted Doctor in chairside treatment- Crown, Root Canals, Implants.
- Maintaining and sterilizing instruments.
Education
Dental Assisting and Business
Trade School-American Institute of Medical-Dental Technology
Saint George, UT05-2003
General Studies - undefined
Delta High
Delta, UT05-2000
Skills
- Positive attitude
- Computer literacy
- Leadership
- Microsoft word
- Microsoft excel
- Adaptability
- Attention to detail
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Clerical support
- Staff management
- Scheduling coordination
- Inventory control
- Problem-solving abilities
- Attention to detail
- Reliability
- Excellent communication
- Team collaboration
- Phone and email etiquette
- Active listening
- Multitasking and organization
- Employee supervision
- Human resources
- Staff hiring
- Training and coaching
- Documentation and control
- Policy implementation
- Time management
Timeline
Office Manager-Treatment Coordinator
Green Valley Dental Group
07.2012 - Current
Temp-Treatment Coordinator
Somerset Dental
09.2011 - 02.2012
Treatment Coordinator-Dental Assistant
Desert Dental
07.2003 - 06.2011
General Studies - undefined
Delta High
Dental Assisting and Business
Trade School-American Institute of Medical-Dental Technology