Mallory Brooks
Ava,IL
Summary
Results-driven professional with strong leadership and critical thinking skills. Expertise in relationship building and mentoring staff, dedicated to creating a positive and successful work environment and delivering exceptional customer service.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Waitress Supervisor
Game On Bar and Grill
Murphysboro, IL
03.2026 - Current
- Trained and mentored new waitstaff on service standards and restaurant protocols.
- Coordinated staff schedules to optimize coverage during peak dining hours.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Supervised daily operations to ensure smooth service flow and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
Game Room Attendant
Jackpot Jills
Elkville, IL
01.2023 - Current
- Assisted customers in navigating game room offerings, enhancing overall guest experience.
- Monitored gaming equipment to ensure proper functionality and user satisfaction.
- Conducted routine inspections of gaming machines, identifying and reporting malfunctions promptly.
- Maintained cleanliness and organization of game areas to promote a welcoming environment.
- Reached out to J&J when games were not working properly.
Daycare Assistant
Kid’s Day Out
Murphysboro, IL
07.2024 - 01.2026
- Assisted in developing age-appropriate educational programs to enhance cognitive skills.
- Facilitated daily activities, ensuring a safe and engaging environment for children.
- Monitored children's behavior, promoting positive interactions and conflict resolution strategies.
- Collaborated with parents to communicate child progress and address concerns effectively.
- Trained new staff on operational procedures and best practices in childcare settings.
- Led group activities, fostering teamwork and social skills among children.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
Restaurant Waitress
Gabbys On Main
Ava, IL
01.2022 - 08.2025
- Managed multiple tables efficiently while ensuring timely order taking and food delivery.
- Provided excellent customer service by anticipating guest needs and responding promptly to inquiries.
- Collaborated with kitchen staff to ensure accurate food preparation and special requests were fulfilled.
- Trained new team members on restaurant protocols, menu items, and customer service standards.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Maintained cleanliness of dining area, adhering to health and safety regulations consistently.
Education
Cosmetology - Cosmetologist
Trend Setters Cosmetology
Cape Girardeau, MO04.2022
Skills
- Customer service
- Complaint resolution
- Leadership effectiveness
- Guest service
- Client management
- Conflict resolution
- Inventory management
- Team management
- Cash management
- Cash management
- Payment processing
- Issue resolution
Certification
- Food handlers
- CPR
Languages
English
Full Professional
Interests
In my free time I enjoy spending time outdoors and staying active I enjoy being in the water, riding ATV's and keeping up the children in the family by traveling to amusement parks, practice sports, and even trying new activities in new locations However, I don't mind spending the evening on the back porch cooking on my blackstone
I am currently about to start school to get a degree in radiology and that is where I will be spending most of time, the medical field is a growing passion of mine and I am ecstatic to learn more about it
Timeline
Waitress Supervisor
Game On Bar and Grill
03.2026 - Current
Daycare Assistant
Kid’s Day Out
07.2024 - 01.2026
Game Room Attendant
Jackpot Jills
01.2023 - Current
Restaurant Waitress
Gabbys On Main
01.2022 - 08.2025
Cosmetology - Cosmetologist
Trend Setters Cosmetology