Mallory Brotherton
Bowling Green,OH
Summary
I am a Digital Team Lead at Walmart with a proven track record in process improvement and team leadership. Successfully enhanced service quality by resolving escalated customer complaints and optimizing workflows. Passionate about coaching and mentoring, I drive team performance and align goals with company objectives to achieve operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Digital Team Lead
Walmart
Bowling Green, Ohio
01.2025 - Current
- Facilitated training for new team members on company policies to ensure compliance.
- Developed team schedules to optimize workflow and resource allocation.
- Resolved escalated customer complaints promptly, enhancing service quality.
- Identified and implemented process improvements to elevate operational efficiency.
- Established clear team goals aligned with company objectives, tracking progress consistently.
Hardlines Team Lead
Walmart
Bowling Green, Ohio
04.2024 - 01.2025
- Supervised daily operations of Hardlines department, enhancing scheduling and inventory management processes.
- Managed stock levels and organized merchandise displays to maximize visibility and accessibility.
- Provided coaching and development opportunities, fostering team growth and performance improvement.
- Executed floor moves and display maintenance to ensure sales areas remained well-stocked and organized.
Stocking 2 Team Associate
Walmart
Bowling Green, Ohio
08.2021 - 04.2024
- Organized merchandise and stocked shelves for optimal accessibility.
- Processed customer transactions efficiently while operating cash register.
- Maintained cleanliness and order in both sales floor and backroom areas.
- Established and nurtured productive relationships with peers and upper management.
Education
Bachelors of Business Administration -
Southern New Hampshire University
Skills
- Team leadership
- Customer service
- Project management
- Process improvement
- Conflict resolution
- Loss prevention
- Coaching and mentoring
- Work delegation
Certification
- Forklift
- Walkie Stacker
- Electric Pallet Jack
- Scissor Lift
References
References available upon request.
Timeline
Digital Team Lead
Walmart
01.2025 - Current
Hardlines Team Lead
Walmart
04.2024 - 01.2025
Stocking 2 Team Associate
Walmart
08.2021 - 04.2024
Bachelors of Business Administration -
Southern New Hampshire University