Summary
Work History
Skills
Timeline
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Mallory Cross

Murrieta,CA

Summary

Detail-oriented professional with a strong background in customer service and operations management. Experienced in maintaining high-quality service delivery, resolving customer issues, and fostering a welcoming environment. Proven track record in training team members and facilitating effective communication across departments.

Work History

Shift Manager

Starbucks
  • Managed daily operations of the shift to ensure timely service delivery.
  • Handled cash register operations and processed daily deposits.
  • Trained new team members in operational procedures and customer service standards.
  • Maintained a friendly and welcoming environment for customers.
  • Resolved customer complaints with professionalism, ensuring satisfaction.

Receptionist

Canyon Lake POA
  • Provided front desk support, greeting visitors and answering inquiries.
  • Managed appointment scheduling and maintained organized records.
  • Assisted in processing membership applications and payments.
  • Coordinated with various departments to facilitate effective communication.
  • Ensured a welcoming atmosphere for all visitors.

Skills

  • Customer service
  • Conflict resolution
  • Communication
  • Operational management
  • Team training
  • Appointment scheduling
  • Cash handling
  • Record keeping
  • Customer relations
  • Interdepartmental coordination

Timeline

Shift Manager

Starbucks

Receptionist

Canyon Lake POA

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Mallory Cross