Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Mallory Davis

Summary

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist/Sales Associate

Quick Fitness
09.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered phone promptly and directed incoming calls to correct offices.

Golf Shop Attendant

Egwani Farms
04.2018 - 01.2023
  • Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
  • Administered point of sales applications and trained new team members in customer service and operations details.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.

Celebrate Recovery Coordinator (Volunteer)

Rio Revolution
10.2020 - 02.2021
  • Recruited volunteers that met qualifications of Celebrate Recovery.
  • Kept detailed notes and documentation on incidents.
  • Developed, implemented lesson plans for volunteers.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed social media page for volunteers.

Front Desk Receptionist/Sales Associate

Olympia Athletic Club
07.2013 - 11.2016
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Education

Master of Arts - Human Services

Liberty University
Lynchburg, VA
11.2023

Bachelor of Science - Psychology

King University
Bristol, TN
12.2021

High School Diploma -

Greenback School
Greenback, TN
05.2013

Skills

  • File Management
  • Project Coordination
  • Office Management
  • Verbal and Written Communication
  • Professional Demeanor
  • Customer/Client Relations
  • Relationship Building
  • Strong Communication and Interpersonal Skills
  • Goal-Driven
  • HIPAA
  • Computer Proficiency and Microsoft Office

Accomplishments

  • Elected Athlete of the Week
  • Elected Upstanding Character Athlete Award
  • All County Basketball Player
  • All District Basketball Player
  • Training for triathlons


Certification

  • CPR/AED/First Aid Certified
  • SYMBIS Facilitator


Timeline

Receptionist/Sales Associate

Quick Fitness
09.2022 - Current

Celebrate Recovery Coordinator (Volunteer)

Rio Revolution
10.2020 - 02.2021

Golf Shop Attendant

Egwani Farms
04.2018 - 01.2023

Front Desk Receptionist/Sales Associate

Olympia Athletic Club
07.2013 - 11.2016

Master of Arts - Human Services

Liberty University

Bachelor of Science - Psychology

King University

High School Diploma -

Greenback School

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Mallory Davis